Sales And Technical Support Engineer

WISER Systems is seeking a talented and highly motivated Sales Engineer who enjoys the fast pace of a rapidly growing SaaS company. Qualified individuals would be responsible for understanding all the technical aspects of the WISER Locator system and explaining it to potential consumers. Duties include consulting on product development, explaining product features to customers during live in-person or virtual demonstrations. In addition, assisting customers with technical issues or questions relating to WISER Locator hardware or software. The successful candidate will engage customers in-person, by telephone, email, and communicating with them through messaging platforms. Duties will include helping customers diagnose technical issues over the phone and guiding them through hardware and software installation and troubleshooting user issues.

Responsibilities include:

• Establish customer rapport and acceptance
• Conduct on-site training; position will require some travel
• Hold virtual or in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
• Work with the customers to ensure the system meets contract requirements
• Learning the WISER system, software and hardware, and diagnosing / responding to customer issues dynamically (without scripted answers).
• Help clients to solve problems with product usage
• Secure orders, guarantee product standards and assure product delivery
• Prepare and give technical presentations to explain to customers how WISER products and services work
• Assist management in creating training materials pertaining to system troubleshooting and usage
• Perform virtual demonstrations of the WISER Locator system to new prospects and marketing leads
• Act as the initial point of contact for all system related concerns from clients

Required Experience:

• Engineering degree and 1 – 5 years’ experience in technical support/technical sales
• 3-5 years of proven experience in a heavy customer-focus position applying technical knowledge of wireless systems, computer networks and/or experience with electronic, mechanical and software products

Required Skills:

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Extensive experience working with different operating systems including Windows and Mac OS
• Comfortable with and enjoy assisting others working through hardware and software challenges
• Experience installing and configuring computer systems and applications
• Accept constructive criticism and customer feedback regarding their experience with software or IT services and work for continuous improvement
• Good organizational skills; ability to work quickly and efficiently under deadline
• Professional written and interpersonal communications skills
• Ability to work independently
• Troubleshooting skills
• Presentation, and persuasive leadership skills and ability to convey product value
• Ability to prioritize and manage several milestones and projects simultaneously

Other Skills:

• Self-disciplined and self-motivated
• Ability to communicate effectively and tactfully with customers, engineering team members, and sales team members
• Comfortable working in a fast-paced, small-team, entrepreneurial environment
• Flexible and able to take on different tasks as required
• Demonstrated aptitude for learning new technologies
• Working knowledge of REST APIs, SQL and handling technical issues of mobile apps
• Ability to work on tasks and projects individually or as part of a team
• Applicant must be able to work on site, relocation package not available