Technical Support Specialist Jobs

Company Overview:

Jane is an MIT-founded, high-growth, and quickly-growing technology company in the cannabis industry. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry's first complete real-time marketplace, we aim to provide consumers with a confident, safe, and simple shopping experience.

To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/.

What You'll do:

Jane Technologies, Inc. is looking for a specialist with strong technical skills and a passion to support our partners. You will work with dispensary staff and their customers and patients to address any of their technical questions and needs. Patience, organization and empathy are crucial to this role, as it is your priority to go above and beyond with every problem solving opportunity.

You will handle outreach from a variety of support channels, such as Salesforce and Zendesk. Professionalism and written and verbal communication are all imperative. You are passionate about the ongoing success of every dispensary partner and welcomes challenges with eagerness and tenacity.

You will be fully remote, but will never operate in a silo. We are a tight knit team and we offer incredible resources, tools, training, and support/coaching as needed. You will report to the Manager of Technical Support.

Shift Information: Thursday - Monday 10:00am - 7:00pm PST

Responsibilities

• Cross-functional collaboration across different teams and departments within the organization
• Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
• Ability to process 50-75+ support tickets per week
• Working on weekends is an essential aspect of this position

Qualifications

• Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
• Excellent communication and follow-up skills
• An Associate's or Bachelor's degree in a field of business, communication, or computer science
• Point of sale experience preferred
• Ability to multi-task with speed and accuracy and set priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• A minimum of two (2) years working in a similar/related role
• Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed

Our Benefits:

Great compensation package and equity

Remote friendly work environment with employees throughout the US and Canada

Health, Dental, Vision, 401k, Unlimited PTO, and home office stipend

Jane Technologies is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

The compensation range for this position is $31.25 - $36.06 an hour USD in addition to benefits and equity. The starting compensation is based on various factors such as skills, experience, training, and business needs. The range of a role and compensation provides the opportunity to progress as you grow and develop at Jane