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Renewals Operations Lead Jobs
Company | Asana |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-06 |
Posted at | 10 months ago |
Our Customer Experience (CX) team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription.
- Develop programs that drive toward best in class renewal and retention performance of our Enterprise customer business
- Support global renewal manager territory assignments and quota setting processes
- Understand and own Renewals metrics; provide insights through data-driven metrics to improve execution and results
- Drive a standardized framework and best practices for the Renewals team
- Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our Enterprise Technology partners to scope business requirements and guide implementation of new features
- Develop, measure, and maintain analytical excellence for our global renewals teams including Key Performance Indicators (KPI)
- Be a strategic partner to mature the Renewals team through policies, processes, and metrics
- BS Degree or higher
- Experience designing and developing reports, metrics, and dashboards
- Proactive, problem-solver mindset, focused on continually evolving the way we use data to drive impactful insights
- Able to tackle very “open ended” topics where you first need to figure out what questions you really need to answer
- Subject matter expert in CS tools: Salesforce (including CPQ), G-Suite, Tableau, other SaaS tools.
- Relationship-focused cross-functional collaborator. Able to actively listen, influence, and collaborate at every organization level to achieve results
- Experience working in high-growth, effectiveness and efficiency focused environments
- 5+ years of experience in renewals management, sales management or senior field operations at B2B SaaS companies
- Mental health, wellness & fitness benefits
- Inclusive family building benefits
- Long-term savings or retirement plans
- Career coaching & support
- In-office culinary options to cater to your dietary preferences
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