Renewals Representative (Subscription Services)

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions .

Pure Is Blazing Trails And Setting Records

• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
• For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE…

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company’s strategic subscription renewal strategy & process.

In This Role You Will

• Track all activity in Salesforce
• Accountable for reviewing and validating installed base reports
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Goal is to optimize renewal rate, attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Manage & forecast the subscription pipeline for territory
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Responsible for managing an assigned quota
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Develop overall renewal strategy and process for assigned territory
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups

What You’ll Need To Bring To This Role...

• Strong interpersonal skills / team player
• High integrity, ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Highly organized / strong time management skills
• Must be eligible to work in the United States of America
• Desire to grow with Pure Storage
• Excellent written and oral communication skills
• 2+ years prior customer service experience
• Organizational and follow up skills, problem solving and analytical skills
• Industry knowledge preferred
• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
• Must be willing and able to work in an open office, team environment
• 2+ years prior subscription sales role
• Solid Salesforce aptitude
• Self-starter and ambitiously pursues improvement
• Inventory/installed base management experience is a plus
• Bachelor’s degree or equivalent
• Proven track record of success

The annual base salary range is: $72,800 - $121,794. Salary ranges are determined based on role, level and location.

For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out https://purebenefits.com for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice .

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE’S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure’s policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date. Should you require an exemption for medical or religious reasons, you must initiate Pure’s exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.