Renewals Manager (Remote) Jobs

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.

AlertMedia is looking for a Renewals Manager (Remote) to help increase retention and look for revenue opportunities across our fast-growing customer base. This role will help ensure strong retention across our customers and identify opportunities for customer growth during renewals for extended contracts, up-sell, cross-sell, and through expansions. The Renewals Manager will work closely with our amazing customers, while partnering with our Customer Success Managers, Accounting, and the Sales team to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue.  

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

Who you are:

You are passionate about renewals, caring deeply about customers and their success. You are motivated to win and thrive in a quota driven environment. You are comfortable influencing and negotiating with executives at large-scale enterprises and mid-sized organizations.  You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, operations-minded professional who is highly organized and comfortable in a fast-paced, high volume renewals environment. You look for opportunities to streamline processes and strive for efficiency. You enjoy working closely with your peers cross-functionally, both as a leader and a learner. 

What you get to do every day:

• Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed 
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments 
• Gain a deep understanding of our pricing model, contract structure, and the flexibility within them for negotiation 
• Become well versed on the ROI and value proposition of AlertMedia 
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth 
• Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success 
• Maintain and report an accurate rolling 90-day forecast of renewals in your territory 
• Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships  
• Position services and escalating pain points to the Customer Success team 
• Prepare renewal letters, quotations, invoices, and notifications, and develop the playbook for maximizing revenue retention  

What you bring to the role:

• Experience working with mid-sized to large scale companies
• Consistent track record of achieving personal and team goals 
• Ability to grow business in a strategic manner, i.e., creating new processes and initiatives with limited direction 
• Detail oriented, comfortable gathering and analyzing data, creative problem solver, team player, adaptable 
• 2+ years of professional experience in Renewals or Procurement, or 4+ years of Sales, Customer Success, Account Management preferably within a SaaS organization 
• Salesforce experience required, Gainsight a plus
• History of thriving in a rapidly changing environment 
• Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) 
• Strong ability to forge lasting relationships through verbal and virtual communication to meet objectives and sales quotas 
• This position is not eligible for visa sponsorship 
• Ability to independently make good decisions in the spirit of the strategic direction of the organization 

Why you’ll love working at AlertMedia:

• Generous and flexible time off and parental leave policies
• Commitment to community service with opportunities to give back 
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
• A Best Places to Work company 6 years in a row and numerous other awards
• Amazing rewards and incentives – we love celebrating each other
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
• Competitive base salary + Company-wide bonus program

About AlertMedia:

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication. 

AlertMedia does not currently sponsor applicants for work visas.

Position is open for remote location except for in the following states: Alaska, Colorado, Hawaii, Louisiana, Montana, North Dakota, Oregon, West Virginia, U.S. territories