Renewals Specialist (Remote) Jobs

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About The Role

This role will partner with assigned Corporate Account Managers, CrowdStrike Partners and Customers to retain and expand customer revenue. The successful candidate will work with their Corporate Account Managers to produce and present compelling customer proposals, ensuring that large contracts are renewed on-time and quoted accurately.

Work in collaboration with Sales, Business Value Consultants, and others to support pricing uplifts on renewals, position new module upsells and ensure entitlement vs actual usage is aligned.

What You'll Do

• Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
• Delivering validated renewal quotes to Partner/Customers 90-120 days in advance of expiration.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Working with Sales Operations/Finance/Deal Desk counterparts to validate that ACV categories and account ARR is accurate in Salesforce.com and escalating complex scenarios for review.
• Researching customer license purchase and renewal history and making recommendations based on prior activity.
• Assisting with qualifying the decision maker, buying process, budget and timeframe.
• Being a trusted resource for Sales on all things Sales Process as well as CrowdStrikes’ Pricing & Packaging policies.
• Consulting our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements.
• Helping to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals.

Improve Renewal Forecast Accuracy

• Partner with Sales, Finance, Sales Ops Leads & Salesforce teams to provide accurate picture of Subject to Renew, New/Expansion ACV & Total Contract Value.
• Ensure expansions were accurately co-termed and that renewal revenue is being forecasted correctly.
• Assist Sales Leaders with accurate renewal & expansion forecasting (weekly/monthly/quarterly)

Churn Risk Mitigation

• Identify at-risk renewals and create Call to Action with appropriate account team
• Protect ARR & Avoid Surprises – make sure the risks are well known & the right individuals are involved.
• Summary of Trial Activity & Whitespace Opportunity (Support Cases & Overwatch Alert Activity to defend value)

CPQ Guru

• Share Best Practices & advise on how to package, price and present renewal proposals
• Develop deep understanding of various product depend rules and guide Sales on how to effectively price and position.
• Serve as a subject matter expert on how to build proposals, price and discount CrowdStrike’s product portfolio.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Assist with complex quote creation to allow Sales to focus on new business
• Be a resource for co-terming multiple subscription terms, applying volume discounts, blended rates and tiered pricing.

What You'll Need

• Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
• Experience managing forecasts in Clari preferred but not required.
• 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success
• Experience and proficiency with MS Excel
• Bachelor's degree from an accredited college or university or relevant experience.
• Prior experience using Salesforce.com and/or Salesforce CPQ (SteelBrick)
• Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
• Extreme attention to detail and highly organized.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.
• Ability to work independently or in a team environment.
• SFDC Report building and Opportunity/Contract management experience
• Tech savvy & excited to work in a fast-paced environment
• Previous experience managing SaaS Subscription renewals process ideal.

Benefits Of Working At CrowdStrike

• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• A variety of professional development and mentorship opportunities
• Paid parental leave, including adoption
• Comprehensive and inclusive health benefits
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Remote-first culture

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $45,000 - $90,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

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