Customer Success Representative (Renewals)
By IT Motives At United States
Manage the entire renewal process, proactively contacting customers ahead of their license expiration.
Previous experience in customer-facing roles related to inside sales, customer success, or a similar role.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to manage multiple priorities while maintaining attention to detail.
Location: Remote (only candidates in Oregon, Washington, or Idaho please)
Following up on emails and Zendesk tickets to help answer member questions about Microsoft licensing options.
Renewals Specialist Jobs
By Customer.io At United States
Manage the renewal timetable for customers in your cohort
You’ve got a thirst for knowledge, and are keen to understand our app
You have experience collaborating with other teams to achieve your goals
You aren’t afraid to present new process ideas internally that create a better customer experience
45-minute video call with the Hiring Manager
Being familiar with our Product Roadmap so that you can get customers excited about their next 12 months with us
Renewals Representative (Subscription Services)
By Pure Storage At United States
Highly organized / strong time management skills
Inventory/installed base management experience is a plus
Manage existing programs to maximize company revenue and resolve customer-related contract issues
Manage & forecast the subscription pipeline for territory
Create programs with Marketing Manager to proactively encourage renewal activity with partners
2+ years prior customer service experience

Are you looking for an exciting opportunity to use your sales skills to help customers renew their subscriptions? We are looking for a Renewals Sales Representative to join our team and help us grow our business! If you have a passion for sales and customer service, this is the job for you!

Overview A Renewals Sales Representative is responsible for managing the renewal process for existing customers. This includes ensuring that customers are aware of their renewal dates, providing them with renewal options, and negotiating renewal terms. The Renewals Sales Representative is also responsible for maintaining relationships with customers and providing them with excellent customer service. Detailed Job Description The Renewals Sales Representative is responsible for managing the renewal process for existing customers. This includes ensuring that customers are aware of their renewal dates, providing them with renewal options, and negotiating renewal terms. The Renewals Sales Representative is also responsible for maintaining relationships with customers and providing them with excellent customer service. The Renewals Sales Representative will work closely with the sales team to ensure that customer renewals are completed in a timely manner. Job Skills Required
• Excellent communication skills
• Strong negotiation skills
• Ability to build relationships
• Ability to work independently
• Knowledge of customer service principles
• Knowledge of sales principles
• Knowledge of the product or service being sold
• Knowledge of customer renewal processes
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in business, sales, or related field
• At least two years of experience in sales or customer service
• Knowledge of customer renewal processes
• Ability to work independently
• Excellent communication and negotiation skills
Job Knowledge
• Knowledge of customer service principles
• Knowledge of sales principles
• Knowledge of the product or service being sold
• Knowledge of customer renewal processes
Job Experience
• At least two years of experience in sales or customer service
Job Responsibilities
• Ensure that customers are aware of their renewal dates
• Provide customers with renewal options
• Negotiate renewal terms
• Maintain relationships with customers
• Provide excellent customer service
• Work closely with the sales team to ensure that customer renewals are completed in a timely manner