Associate Director Of Renewals

An Amazing Career Opportunity for an Associate Director, Renewals!
Location: Austin, TX
Job ID: 19529
Do you possess relationship management, business operations and technical skills? Can you function well in an extremely dynamic, constantly evolving business environment while maintaining an “always learning” disposition? Can you serve as an impactful leader that is responsible for managing over $40 million in recurring revenue? If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
HID’s Renewals Department:
We are looking for an Associate Director to join the Identify and Access Management (IAMS) Renewals team and lead our customer retention efforts. The ideal candidate should be a strong people manager and a strategic thinker. As a strong people manager, the Associate Director of Renewals will match talents and skills with the right responsibilities, guide and empower people to become independent problem solvers, and encourage cross functional engagement. As a strategic thinker, the Associate Director of Renewals will be able to contribute to, implement and measure strategic objectives.
As our Associate Director, Renewals , you’ll support HID’s success by:

• Leading the team to provide outstanding customer experiences that increase retention of accounts, leading in turn to timely renewals, growth, and customer satisfaction.
• Encouraging the team to identify upsell and growth opportunities
• Driving alignment between Customers and HID
• Building and maintaining close relationships with clients at both operational & strategic stakeholder levels
• Assisting in managing several strategic accounts within the HID portfolio of customers.
• Managing a global team of Renewal Specialists.
• Promoting a customer-centric mindset across the organization and aligning projects across teams.
• Ensuring that account issues are resolved quickly by escalating to appropriate resources throughout the company.

What we will love about your background:

• Experience working with enterprise accounts to solve problems.
• Experience in customer success processes and methodologies.
• Experience using Salesforce, Oracle, Zuora and other similar tools.
• Experience scaling a team in a fast-growing SaaS company or similar organization.

Your Experience and Education include:

• Bachelor’s degree required.
• 2+ years leading teams in hi-tech software/security industry working with enterprise clients preferred.
• 5+ years of client facing experience in consulting, sales, or customer success roles.

Who you are as a Leader:

• Strong team player and ability to work well with others.
• Exceptional communication skills, both written and verbal.
• You proactively seek to implement diversity into your work, including valuing different backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.
• Good interpersonal skills, willingness to learn and continue to grow professionally.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

This opportunity may be open to flexible working arrangements.
HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.