Renewals Program Manager Jobs

About Your Role
As an Renewals Manager, you’ll work within the post-sales team to manage the commercial relationship between Sendoso and its tech-touch cohort of customers. You will report into the Manager of Account Management.
What You’ll Do

• Execute Sendoso’s sales and renewal processes to guide customers through evaluations.
• Communicate value to all Sendoso users, from end users to VP+
• Be a constant conduit to Product and Engineering for customer feedback and product steering.
• Variable goals will be based on retention and expansion
• Provide best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
• Set up trigger based outreach to both expand and retain customers
• Collaborate with other account team members, including Customer Success, Send Curation, Support, Onboarding, Customer Marketing etc.
• Create and implement a scaled approach to operationalizing 300-400 customer renewals

What You’ll Bring

• You enjoy building things (processes, playbooks, motions) from the ground up
• The ability to leverage customer data to proactively engage with and sell to customers
• Experience in a startup or similar environment is strongly preferred
• Have managed a large volume of customers
• A track record of high sales performance - exceeding quotas, winning sales awards, etc
• 3+ years of B2B SaaS Renewals at scale/ Program Management experience
• An interest in technology - and the science and art of sales and marketing
• Highly organized and methodical

How You Work

• You strive to be an effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers
• Comfortable with getting creative and testing things out
• Analytical mind, ability to see the holistic approach to entire book of business
• You are motivated and organized, with a proven ability to create lasting customer relationships that deliver on desired outcomes

How we work

• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.
• We work sane, sustainable and flexible working hours.
• We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries.
• We provide comprehensive benefits to reward and support our employees.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.

Who We Are
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: HI
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.