Remote Call Center Specialist Jobs in Union, Arkansas

Competitive pay and benefits package

Previous work experience in a fraud-related field

What To Expect (Job Responsibilities)

How To Stand Out (Preferred Qualifications)

Opportunities for career advancement within the company

Chance to work with a dynamic team in the payment technology industry

Assisting with clerical and administrative duties, including data entry, filing, and photocopying

Prior experience working in a receptionist or call center role

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Knowledge of basic office equipment, including printers, copiers, and telephones.

Answering and directing phone calls to appropriate individuals

Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.

Previous work experience in a fraud-related field.

Acquires and applies job skills and learns company policies and procedures.

This position is eligible to be considered for remote hiring.

Investigates potential credit card fraud cases based on information received from the fraud detection system.

Analyzes account history, including payment and transaction history.

No relevant experience required (preferred: previous work experience in a fraud-related field).

Acquires and applies job skills and learns company policies and procedures.

This position is eligible for remote hiring.

Respond to 25 or more account inquiries per hour, providing standard/scripted responses to alerts generated within the fraud detection queues.

Assist with completing lost stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.

Build credit card replacement orders and complete shipping materials.

Your experience and skills will include:

Coordinate with other sales trainers and sales managers and class feedback and areas of improvement

Must be able to engage a team in a remote environment

Working knowledge of Licensed Healthcare Insurance Sales, laws, and best practices

The ability to work remotely in a quiet space with privacy

Supportive, transparent, and collaborative leadership

Opportunity to work remotely from the comfort of your own home

Comprehensive benefits package including medical, dental, vision, and retirement planning

Serve as a product ambassador, educating customers on our offerings

High school diploma, GED, or relevant work experience

Minimum 6 months of customer service or sales experience

Must have high-speed internet connection available at home

Maintain knowledge of provider scheduling protocols.

Preferred healthcare/medical experience (not required).

1-2 years of customer service experience required, call center experience a plus.

Experience handling a high volume of calls preferred.

Epic experience is a plus.

Answer telephones, schedule appointments, process referrals, and verify patient information.

Develop research skills and ability to resolve HR issues using a case management system

Experience using knowledge database and researching skills

HR experience in payroll and benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment

Work remotely from the comfort of your own home

Join a team that is the first point of contact for employee inquiries related to payroll, policies, and benefits

1+ year of experience working in a customer service call center environment or a related field.

Healthcare experience is a plus but not required.

Must have reliable internet and a designated work from home space.

Answer and transfer calls as necessary through our web-based phone system, handling around 20-50 calls during open enrollment season.

Navigate between 5-10 different applications and systems efficiently.

Provide support to individual members regarding their accounts, including eligibility, enrollment, billing, and delinquency.

Support from experienced teammates, ongoing training, and regular meetings with managers for professional development and career progression

High school diploma or equivalent experience, with preference for post-secondary education

Opportunity to provide a superior call experience and own the entire customer interaction from start to finish

Competitive base salary, comprehensive benefits package, and a focus on work-life balance

Providing excellent customer service and support through clear communication and problem-solving skills

Annuity experience required and must obtain licensing within 90 days of hire

Hybrid remote work with 80% remote and 1 day per week in the office

Handle 60-100 inbound calls per day, providing excellent customer service

Process member transactions and answer inquiries about products/services

Upsell and make product recommendations that align with member's needs

Multitask between screens and computer programs while on the phone

Understand member needs and find beneficial outcomes for them

Provide mid-level/tier two technical product support to customers remotely

Bachelor's degree and at least 5 years of related experience

This is a fully remote position

Hiring Company is a remote-first and remote-always company, supporting a nationwide distributed team

Opportunity to contribute to the betterment of government services

Collaborate with diverse teams and make a real impact in people's lives

Work remotely from the comfort of your own home

Join a dynamic and growing team with opportunities for advancement

Receive comprehensive training to ensure success in the role

Make a difference in customer satisfaction by providing excellent service

Become part of a company committed to diversity and equal opportunity

Answer incoming customer phone calls and take appropriate action for each call

Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks

Typically No Relevant Experience Required

Previous work experience in a fraud-related field

Join a dynamic team that is passionate about delivering best-in-class payment technology and software solutions

Help millions of people move money between buyers and sellers using our payments solutions

Work with over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders around the world

Familiar with cyber security practices (Okta support, antivirus, access management)

Experience supporting Windows 10 Operating Systems (familiarity with Mac/Chrome a plus)

Experience with the following technologies: Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)

Support corporate users and help minimize disruptions to business operations

Fulfil Service Requests that meet SLAs

Provide updates to users on issue resolutions

Call Center Customer Experience Associate - Remote

This is a remote opportunity. You must live in Wichita, KS or a surrounding community within the state of KANSAS

Training will begin on June 12th, 2023**

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we st

earn an hourly rate of $18.00.

Answering back-to-back calls, to provide caring and knowledgeable assistance to members and providers

Responding to customer inquiries in a courteous and professional manner regarding benefits, eligibility, claims payment and authorizations

2 years of proven Call Center experience

1 year of Healthcare, Medical, or Health Insurance experience required

Basic computer knowledge and ability to resolve basic IT issues without assistance

WORK FROM HOME ONLY FOR COLORADO RESIDENTS

2 years of call center customer care experience, preferably in a technical environment.

Strong attention to detail, exceptional listening and analytical skills.

Excellent communication skills both written and verbal required.

Participates in customer and client listening programs to identify customer needs and expectations.

Monitor the effectiveness and quality of incoming calls.

Audit prior authorizations for accuracy.

Conduct procedural and departmental audits of provider data management (PDM)/credentialing set-up and contract implementation processes

Create and analyze automated data quality reports to ensure accuracy of provider set-ups

Coordinate with Internal Audit department on findings for data quality review regarding new business implementation

Assist in identifying PDM/credentialing topics that require a focus group structure and conduct meetings to define the best practice

You have used your excellent verbal and written communication skills to keep the financial team informed about progress or roadblocks

3 - 5 years of Call Center experience in - Sales, Customer Service, Collections or Telemarketing

Knowledge of computer and telephone systems - Microsoft and CRM

The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment

You have job costing experience in the construction industry

You will need these skills for our Call Center Scheduler position: