Client Manager Jobs

Position Summary

This position provides white glove service to Censis client facilities as well as growing client’s utilization and subscription footprint. This position requires attention to detail, time management, organization and excellent written and verbal skills. Persons in this role are hard-working, with a “hands-on” approach. They have excellent verbal and written communication and possess strong interpersonal and listening skills. The ideal candidate will be highly analytical, data-driven, organized, strategic, practical, and innovative. Strong problem-solving skills and the ability to multi-task are important to successfully fulfill this role.

Primary Responsibilities

• Responsible for and guide clients through contract negotiations
• Work with internal team members to find opportunities to build efficiencies within Customer Success.
• Ensure issue management/resolution process is working successfully by adhering to minimum resolution turnaround requirements.
• Develop an understanding of 3rd party systems and hardware (OR Scheduler, Sterilizers, Biologic Indicators, Scanners) and operation processes.
• Develop and maintain an in depth understanding of the CensiTrac platform
• Support all Customer Success teams to ensure servicing initiatives are delivered timely and accurately and allow for overall program growth and profitability.
• Perform all other duties as assigned
• Develop, lead and inspire teams from all business segments in sales efforts
• Follow Standard-Operating-Procedures specific to Customer Success in an effort to enhance client and employer loyalty
• Become the strategic partner for your assigned clients, addressing their short and long-term goals by structuring solutions that integrate expertise and capabilities throughout the perioperative loop.
• Develop and deliver CensiTrac training solutions to clients
• Become influential at many levels of the client’s organization to promote new and recurring business and handle existing revenue and profit streams
• Act as a role model throughout Censis for effective client partnering and financial management, including communicating with the client and client teams, coordinating multiple practice projects, resolving conflicts, handling client contracts and reviewing work products as needed to ensure quality
• Ensure client relationships are secure and financially sound, and to adhere to the financial arrangements, scopes of work, policies and procedures as defined in the contract

Requirements/Qualifications

• An executive presence with polished and well developed oral and written communication skills.
• Ability to diagnose complex issues, comprehend the full breadth of services, blend them into practical solutions that meet our clients’ needs, and articulate them across multiple fields.
• Available outside of regular business hours as needed.
• Available to travel up to 50%
• Experience with software and application support
• Willingness and ability to take on new challenges and acquire new skills.
• BS/BA or equivalent work experience required.
• Ability to maintain a positive attitude and be flexible with competing priorities
• Prior experience with OR and/SPD will be a plus.
• High level of organization and planning skills, working plans and the diligence to follow and monitor the plans through execution and completion.
• Proficient in MS Office Suite
• Business Analysis experience a plus
• Ability to work in a fast paced, non-linear environment.
• Ability to collaborate with a team and work well with others.
• Ownership and accountability to drive tasks through completion while supporting white-glove service.

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, healthcare, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.

Censis Technologies based in Franklin, Tenn., is the industry leader in surgical instrument and asset management software. Censis offers multiple solutions, including CensiTrac, which is a highly advanced, web-based software system focused on maximizing OR throughput and regulatory compliance. Censis Technologies’ software is deployed in hundreds of hospitals in the United States, Canada, and Australia.

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail [email protected] to request accommodation."

National: The salary range for this position is $44,500- $82,600

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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