Ux Writer/ Content Strategist

Position: User Experience (UX) Writer

Company: Leading Financial Institution

Location: 100% Remote

Duration: 3-6 months+

Hourly Rate: $65-$73/hr

Overview: We are seeking a User Experience (UX) Writer to join our Experience Design team at a leading financial institution. This role is based in Newark, NJ, and focuses on crafting user-friendly content that engages users in friendly conversations, even on intricate financial matters, using accessible language. We are looking for a writer who can provide clear, concise direction that motivates action, knows when to be nurturing, and when to be direct. In this role, you will help us define our unique voice as we expand our range of digital customer experiences.

Important Note: Proficiency in distinguishing between UX and Copywriting is crucial.

Responsibilities:

• Assist in shaping experience strategies tailored to different audience segments, enhancing customer relationships, and driving desired actions.

• Develop a profound understanding of our institution's overarching business goals and translate this understanding into effective copy.

• Collaborate with team members to assess the performance of experiences and use insights to improve future deliverables.

• Maintain a consistent brand voice across all platforms and content.

• Create content for various outputs, including products, tools, logged-on customer account experiences, and more.

• Craft instructional copy for transactional systems.

• Write with an understanding of ADA/WCAG requirements for accessibility, ensuring content meets these standards.

Experience Required:

• Minimum of five years of writing experience in a deadline-driven environment.

• Demonstrated knowledge of contemporary digital copy and content creation, with a focus on developing narratives that build customer and prospect relationships.

• Proven ability to write, edit, and proofread copy across diverse topics and content formats.

• Strong expertise in crafting narratives for end-to-end digital experiences and producing concise, action-oriented, jargon-free copy.