Ux Program Manager Jobs

Us.

We’re on a mission to be the biggest B2B agency in the world. How? By rethinking what B2B agencies can deliver. By going further than just building campaigns that lead to MQLs. By developing strategies that keep working post-sale and building deeper, more meaningful customer relationships.

We built our talented, flexible-working team based on three principles. We’re inventive, always looking for new ways to deliver. We’re authentic and believe in being true to ourselves. And we’re ambitious in our approach to doing things differently.

As part of our network, Fluid Talent Solutions is a leading provider of exceptional marketing talent with a difference. Our stand-out business proposition is to “embed” talented agency individuals into our client’s business, developing meaningful relationships with key stakeholders to deliver on our client’s exciting marketing plans, all with the support of a fully-fledged global marketing agency.

Sound good to you?

The role.

As a member of our clients emerging UX Labs & Innovation team, you will lean on your design program management expertise to support and develop best practices for how we work together, how we get work done, and how our work creates impact.

We are looking for a team player who thrives in a fast-paced, high-impact, global environment. This individual will be the program management lead for all innovation work under UX Labs and the Web Performance Marketing team reporting to the Web Operations Manager. The Program Manager will work on a variety of key business priority projects with a range of stakeholders. This role will be flexible in adapting to shifting priorities to help the team create delightful web experiences that drive both immediate impact and longer-term digital transformation of B2B digital marketing experiences.

Within each project team, you will collaborate closely with a project lead who specializes in user research, design, and SEO content strategy. You will meet with cross-functional team leads to establish and communicate multi-team project timelines, milestones and deliverables, as well as facilitate project meetings, and identify project needs and challenges on behalf of UX Labs.

The right candidate for this role will be a self-starter and problem solver, effective at managing day-to-day activities of complex programs, excited about leveraging user-centered and design-thinking processes to create solutions, and have the ability to get things done even when the playbook hasn’t been written.

What You’ll Be Doing

● Help build consistent Program & Project Management practices across UX Labs portfolio of projects and initiatives spanning UX Research and UX Design sub-teams.

● Drive day-to-day operations for cross-functional and multi-team projects and initiatives.

● Collaborate closely with project leads to identify project resourcing needs.

● Build and maintain multi-team project timelines, roles & responsibility matrices, project plans and trackers, project folders and communication artifacts to ensure everyone is operating from the most recent and accurate information.

● Identify, manage and resolve dependencies, issues and risks between contingent and parallel projects and workstreams.

● Effectively use data and insights available to you and that you collect yourself to identify critical gaps and interdependencies that affect project milestones.

● Model and deliver process improvements for the UX Labs teams (UX Research & UX Design), as well as how UX Labs works with partner teams. Continuously identify and innovate processes and tools that improve how we work and track progress.

● Collaborate closely with cross-disciplinary teams including UX Researchers, UX Designers, Web Marketers, Growth Marketers, SEO Content Strategists, Data Analysts, Marketing Technologists, Engineering, Brand Creative Directors and Product Designers.

● Establish a clear scheme of design delivery, helping to decide who needs to see the work, when they need to see it and how to capture and track feedback.

● Lead the developing and ongoing refinement of a framework that would optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts.

You.

● 4+ years of experience in digital software product work, with inhouse or agency UX Design and UX Research teams

● A portfolio featuring program management and/or design operations work

● Demonstrated expertise with modern product development methodologies like Waterfall, Agile and Scrum

● Demonstrated knowledge of UX design processes and best practices

● Proven track record in leading the process among peers to improve team best practices in order to continue to scale and improve the operations function within the organization

● Ability to work on multiple, high profile work streams at once; Managing prioritization, execution and stakeholder/leader management in order to complete work and deliver results on time

● Strong communication skills in order to be able to articulate and defend design decisions with grace, logic and data

● Comfort level working directly with team leadership in order to help determine the roadmap and prioritization for the team

● Has strong troubleshooting and problem-solving skills, and is comfortable recognizing and helping resolve conflict while maintaining forward progress

● Has experience managing projects in many different stages and levels of ambiguity

● Ability to thrive in ambiguity, complexity, and fast-paced environments working with many cross-functional stakeholders and can adjust to changing priorities with minimal supervision

● Strong analytical skills

● Ability to think strategically and make recommendations, not just execute

● Values continually learning and growing expertise

Our people are our strength so finding ways to value and reward them is important to us. Discover more about who we are: www.fluidtalentsolutions.com