Training Production Manager Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The ideal candidate will be an experienced trainer or instructional designer, a beloved people manager, and an unflappable project manager, all in equal measure. We are looking for someone used to examining business problems, making analysis and design decisions quickly, and delegating production to content development professionals. This role will be expected to 1) stay engaged and available to their team, 2) stay ahead of upcoming projects, and 3) stay on top of deadlines, taking ultimate responsibility for getting training deliverables across the finish line. Management experience in learning & development or media production is required.

Primary responsibilities include, but not limited to:

• Serve as a credible and effective manager to a team of 3-5 direct reports.
• Managing the Team
  • Serve as a credible and effective manager to a team of 3-5 direct reports.
  • Review project drafts and give constructive feedback to improve work output.
  • Mentor team members in the fields of facilitation, classroom management, content writing, and instructional design.
  • Complete required administrative responsibilities associated with managing a team, including quarterly review cycles, performance discussions, award nominations, etc.
• Complete required administrative responsibilities associated with managing a team, including quarterly review cycles, performance discussions, award nominations, etc.
• Mentor team members in the fields of facilitation, classroom management, content writing, and instructional design.
• Review project drafts and give constructive feedback to improve work output.

• Flag or escalate issues or roadblocks that might put production deadlines at risk.
• Project-Managing Training Production:
  • Participate in product kick-offs, launches, or update meetings to maintain real-time awareness of current and upcoming training needs
  • Scope training requirements and assign resources to each project as necessary.
  • Manage staff workload and delegate work assignments to ensure production deadlines are met.
  • Deliver production forecasts for current and upcoming deliverables.
  • Maintain up-to-date status reporting on all projects currently in production.
  • Flag or escalate issues or roadblocks that might put production deadlines at risk.
  • Maintain communications and reporting with internal (peer) and external stakeholders.
  • Measure and report on session attendance and assessment scores using Skilljar LMS.
• Maintain communications and reporting with internal (peer) and external stakeholders.
• Deliver production forecasts for current and upcoming deliverables.
• Scope training requirements and assign resources to each project as necessary.
• Participate in product kick-offs, launches, or update meetings to maintain real-time awareness of current and upcoming training needs
• Maintain up-to-date status reporting on all projects currently in production.
• Measure and report on session attendance and assessment scores using Skilljar LMS.
• Manage staff workload and delegate work assignments to ensure production deadlines are met.

• Consult with internal stakeholders on possible instructional design approaches to solve identified training needs.
• Consult and collaborate with your team to refine written courses, voice-over scripts and other learning content
• Facilitate certain instructor-led trainings as needed, remote-first with the possibility of very occasional travel.
• Maintain a growth mindset. Look for ways our training sessions can be better, propose and implement improvements.
• Produce informative, clean, and visually appealing Powerpoint slides to support program reporting, training initiatives, courses, conferences, etc.
• Instructional Design & Development:
  • Participate in training needs analyses or intake meetings to develop your understanding of each project’s learning objectives.
  • Develop or work from a “creative brief” to write and edit toward the learning deliverable.
  • Design and Develop training plans and session outlines.
  • Produce e-learning modules in Articulate RISE or Storyline 360.
  • Facilitate certain instructor-led trainings as needed, remote-first with the possibility of very occasional travel.
  • Produce informative, clean, and visually appealing Powerpoint slides to support program reporting, training initiatives, courses, conferences, etc.
  • Consult with internal stakeholders on possible instructional design approaches to solve identified training needs.
  • Maintain a growth mindset. Look for ways our training sessions can be better, propose and implement improvements.
  • Consult and collaborate with your team to refine written courses, voice-over scripts and other learning content
  • Deliver final deliverables on deadline.
• Design and Develop training plans and session outlines.
• Develop or work from a “creative brief” to write and edit toward the learning deliverable.
• Produce e-learning modules in Articulate RISE or Storyline 360.
• Deliver final deliverables on deadline.
• Participate in training needs analyses or intake meetings to develop your understanding of each project’s learning objectives.

Basic Qualifications:

• Five or more years of relevant experience
• Bachelor's degree, or equivalent work experience

Preferred Qualifications:

• High quality standards: A discerning eye for what constitutes quality content, and a track record of delivering unexpected, exciting, and effective training approaches.

• Speed & Agility: the ability to thrive in a fast-paced environment, handle multiple workstreams on changing timelines, switch focus quickly, and remain adaptable to the needs of the moment.

• Project Management: the ability to manage, capture and convey the status of all stages of the production process, including forecasting, asset development, launch and comms. This also includes managing to deadlines and keeping the discipline to use tools such as JIRA, Confluence, Excel, or other equivalent software to systematize production inputs and reporting.

• People management and Coaching: the ability to inspire individual contributors to produce top quality work in a supportive team environment, maximize team members’ contributions based on their skills, and coach and develop the team to develop their craft in writing, instructional design, or facilitation.

• Editing skill: the ability to give feedback on the work of others so that the end product is accurate, clearer, more concise, and more engaging.

• Inquiry & Investigation: the ability to seek out the correct information, get to the bottom of pending questions, double-check initial assumptions, and other journalistic habits.

• Writing skill: the ability to craft the right words and phrases into content that is concise, grammatically correct, in a distinct voice, and at the right flow. This trait also includes openness and responsiveness to feedback and editing.

• Comfort and skill with presentations and reports: the ability to speak to an audience in formal and informal sessions, especially to report on progress to stakeholders. This also includes competency in tools such as Microsoft Excel and Powerpoint to produce and polish decks and reports.

Additional Preferred Qualifications:

• Portfolio of instructional design work or e-learning samples will be requested of candidates that advance past initial screening.
• 2+ years of instructor led training or facilitation experience.
• 2+ years e-learning development experience in Articulate Storyline 360.
• 6+ years of relevant work experience in content management, instructional design, media production, or training.
• 3+ years management of direct reports in a learning and development setting.
• Excellent communication, writing & design thinking skills Advanced proficiency in MS PowerPoint.
• Demonstrated track record of meeting deadlines in a fast-paced and rapidly changing work environment.
• Intermediate-advanced visual design skills. Graphic design experience a plus..
• High on execution and proactive in seeking out feedback.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Healthcare (medical, dental, vision)
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Basic term and optional term life insurance
• Pregnancy disability and parental leave
• Short-term and long-term disability
• 401(k) and employer-funded retirement plan

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,345.00 - $95,700.00 - $105,270.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.