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Sr Manager - Training

Company

Las Vegas Sands Corp.
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-11-16
Posted at 8 months ago
Job Description
Position Overview
The primary responsibility of the Sr Manager – Training is to plan develop training for all Team Members. Training which includes, but is not limited to, new game implementation training, promotional training, cross training, and new and continued compliance training.
All duties are to be performed in accordance with Company and departmental policies, practices, and procedures. All Company Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Essential Duties & Responsibilities
  • Reports incidents and deviations from the company’s standards.
  • Ensure the highest quality customer service. Stimulate a friendly and courteous attitude among Team Members by consistent example of pleasant expression, alert posture, and hospitable manner.
  • Suggests, develops and implements new revenue raising initiatives, such as procedural changes, improvement to productivity.
  • Display a working knowledge of all table games Rules & Procedures and remain up to date with changes as they occur.
  • Create eLearning units in various formats including short videos and web-based training, among others.
  • Approves new training techniques and suggests enhancement to existing training programs.
  • Align with cross-functional resources to create design documents and curriculum plans.
  • Prepares regular and special reports on training SOP and projected forecasts.
  • Maintain necessary records and files.
  • Perform job duties in a safe manner.
  • Evaluate Team Members on previous training to identify weaknesses and areas that need additional training.
  • Read, verify, and sign appropriate documents when necessary.
  • Manages and coordinates the training team and plans training schedule
  • Attend work as scheduled on a consistent and regular basis.
  • Perform other related duties as assigned.
  • Performs administrative duties.
  • Maintain a positive rapport and professional interaction with all Table Games Team Members and those from other Departments.
Minimum Qualifications
  • Minimum 3 years’ experience on a similar role.
  • Bachelor’s degree required.
  • Extensive knowledge of games, operations, Team Member management and company rules, policies and procedures.
  • Have excellent interpersonal, leadership, team building, marketing and problem-solving skills. Ability to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
  • Proof of authorization to work.
  • Must have excellent verbal and written communication skills with the ability to communicate with all levels of the organization. Possess excellent organizational skills.
  • Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
  • At least 21 years of age.
Physical Requirements
Must be able to:
  • Work remotely as necessary.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
  • Utilize laptop and standard keyboard to perform essential functions of the job.
  • Physically access assigned workspace areas with or without reasonable accommodation.