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Retail Training Manager, Razerstore
Company | Razer USA Ltd. |
Address | , Remote |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-28 |
Posted at | 11 months ago |
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
This role works closely with various global cross-functional teams. The individual should be self-directed with strong communication, retail training management, and the ability to work under pressure.Reporting to the Associate RazerStore Director, the candidate will manage all sales & product trainings for RazerStore. Partnering global BU product teams and RazerStore Managers across the world to maximize retail KPIs and to drive optimal RCX (Razer Customer Experience). This includes deploying new retail training content, tools, & concepts while updating & monitoring operational training plans & service manuals.
Retail Training Management:
- Implement weekly, monthly, quarterly retail training plans
- Identify & build the global retail training roadmap
- Collect feedback and manage service performance (NPS, Mystery Shopper, Google Ratings)
- Review and manage NPI product training calendar (New Product Introduction)
RazerStore Retail Academy:
- Enable Retail advance management training for Store Managers / Supervisors
- New RazerStore Evangelist onboarding program (new hires)
- Design and setup RazerStore Retail Academy (70:20:10 continuous learning journey)
- Facilitate D&I initiatives in RazerStore
- Assess and determine training RazerStore needs for both individuals & teams
RazerStore Awards:
- Amplifying internal communication (Celebrating For Gamers, By Gamers)
- Manage “Best Store” and “Best Evangelist” quarterly reward programs & ceremonials
Requirements:
- Willingness and ability to travel
- Proven track record in retail, business, or marketing training operations
- At least 3 years’ experience in the related field required for the position
- Strong presentation skills, high attention to detail, good oral communication skills
Pre-Requisites :
Salary Ranges (per annum):
$83,538.00 - $139,230.00Disclaimer: Exact compensation may vary based on skills, experience, and location.
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