Territory Manager - Sports, Fields, And Grounds (Hector Turf)

Description:
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Position Purpose*

• Understand processes and pricing to effectively promote purchasing contracts (i.e. National IPA, etc.) as well as State Contracts.
• Represent Wesco Turf in a professional manner and manage relationships with existing customers to increase loyalty and market share for Wesco Turf and all distributed lines.
• Responsible for relationships with all purchasing agents, municipal and sports field accounts, department directors/influencers/decision makers within their respective territory. Responsible for recommending, specifications, demonstrations, quotations, sales and follow-up after delivery of Commercial equipment and allied products.
• Meet or exceed planned sales within territory. Expand and improve customer accounts/network through continuous prospecting to new and existing accounts.

Accountabilities
Sales

• Demonstrate new products and train end user on proper operation of new equipment along with Field Service Advisors.
• Maintain acceptable margins on sales of whole goods.
• Prepare and present sales presentations to all clients, including personal delivery of quotes.
• Demonstrate teamwork and cooperation with other departments and employees
• Deliver equipment as needed.
• Prepare bids and quotes
• Interface with Field Service Advisors/Mobile Service Techs and Service Manager on technical issues and problems within their area of responsibility
• Remain aware of major competition in the marketplace and be prepared to report and offer input on competitive products/training and programming.
• Follow up after equipment delivery/equipment in use to answer questions that may have come up and to gauge customer satisfaction.
• Assist in developing sales budgets and achieve yearly sales and margin goals for whole goods and parts
• Visit all dealers who set-up & deliver SF&G equipment on a regular basis
• Provide outside sales support within territory for all Wesco products and services. Meet or exceed assigned sales goals for Consumer and LCE products.
• Assure customer service expectations and promote a standard of excellence in customer satisfaction
• Track, follow up and provide weekly Activity Reports to give account status updates, cold call information, and service issues as they arise
• Establish and control pricing to attain acceptable margins
• Attend professional tradeshows as scheduled to walk the show floor or to be present in Toro or Wesco booths.
• Maintain favorable relations with Toro and our other vendor partners to ensure the viability and profitability of the division
• Assist in developing expense budgets and achieve yearly expense goals
• Prepare and implement monthly time and territory plan and itinerary
• Prepare and submit weekly activity and expense reports

Training

• Attend all educational functions (seminars, meetings, etc.) offered by Wesco / Toro.
• Conduct product training and selling sessions on a semi-annual basis with retailers and National / Regional accounts.

Administration

• Maintain Toro Extranet customer list for assigned territory
• Use and maintain accounts in Salesforce program including opportunities, wins/losses, etc.
• Maintain file of assigned competitive equipment and programs
• Maintain company property: vehicle, files, demo accounts, cell phones, laptops and tablets
• Other projects as assigned.
• Turn in expense reports weekly
• Create and maintain customer quotes in Apttus quoting tool
• Submit weekly activity reports to Sales Director by 9am each Monday. Include schedule information and accounting of visits and what occurred, as well as any planned follow-up.
• Maintain current Territory Plan document and review with Sales Director quarterly. Include potential new account visits, as well as planned growth with existing accounts (TY, LY, %Chg)

Customer Satisfaction

• Follow up and return customer phone calls and emails within 24 hours.
• Assure customer service expectations are met and promote a standard of excellence in customer satisfaction. Achieve CSI overall rating of at least 8.0 for SF&G Grounds scores.
• Follow up and return Sales Manager calls and emails as high priority.
• Implement Toro / Wesco CSI action plan items as assigned by Sales Director.

Requirements:Qualifications:

• Ability to multi task and handle the pressure of deadlines
• At Wesco Turf, each employee is expected to have a winning attitude to positively affect co-workers and customers
• Must have excellent customer service skills

Education and/or Experience

• Minimum level of education is high school
• Minimum 5 years’ experience in administrative/customer service/sales or related support function

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Paid time off
• Health insurance
• Referral program
• 401(k) matching
• Life insurance
• 401(k)
• Vision insurance

Schedule:

• Monday to Friday