Telephonic Patient Engagement Specialist - Remote ($22.45 - $43.89 / Hour)

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Optum Home & Community Care, part of the Hiring Company family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Telephonic Market Outreach Specialist is responsible for increasing patient engagement through telephonic outreach to Landmark members to schedule an in-home clinical visit by a Landmark provider.

If you are located in Eastern Standard Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients
• Successfully meet and/or exceed engagement monthly targets
• Uses critical thinking skills to create telephonic outreach strategies that are designed to maximize patient awareness and registration into Landmark’s program
• Leverage reporting and dashboards to prioritize telephonic outreach to members
• Utilize tried and true telephonic methods of patient outreach and engagement strategies to schedule visits for enrollment into the Landmark Health program
• Utilize excellent telephonic sales skills to effectively communicate Landmark services and be able to
• Overcome members objections

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification

• Proficient in the use of Microsoft office Word, Excel and PowerPoint

Preferred Qualifications

• 2+ years of related experience in a sales, direct marketing or customer service capacity. Prior experience in healthcare
• Bachelor’s degree

Careers with Optum. Our objective is to make he