Pre-Registration Specialist - Patient Access - Remote ($31000.00 - $54000.00 / Year)

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Reporting Relationships/Supervisory Responsibilities

The Remote Pre-Registration Specialist I reports to the Patient Registration Supervisor/Manager and has no direct reports.

Position Summary

The Remote Pre-Registration Specialist I position is responsible for pre-registration and pre-service collections tasks for diagnostic and surgical services and for confirming and entering pertinent demographic and insurance information in the Electronic Health Record (EHR). The Pre-Registration Specialist employs practical communication skills in all interactions and promotes and adheres to excellent customer service standards.

Accountabilities

• Demonstrates a positive, supportive, respectful, and helpful attitude in interactions with all department customers (patients, physicians, visitors, and other healthcare team members).
• Functions as a team member to organize and prioritize responsibilities to complete daily work requirements:
• Utilize an electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient’s services; ask all eligible patients for copay and/or coinsurance to meet monthly Point of Service goals.
• Performs duties in a self-directed manner with minimal supervision or direction.
• Perform pre-registration and collection functions for all patients, including self-pay patients.
• Complies with changes in duties and assignments positively and cooperatively.
• Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues. Communicates effectively with service delivery areas when unresolved financial issues threaten appointment schedules.
• Adjusts to peaks in workload: demonstrates flexibility and adaptability to change.
• Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies. Uses time to complete other departmental duties when patients cannot be registered.
• Understand basic Registration processes and provide feedback to management on issues that impede timeliness or quality of registration and work with management to resolve them.
• Assist management with training new staff as necessary.
• Takes ownership of a customer’s problem. Ensures the matter is resolved in a timely manner if able or exculpate to the appropriate department.
• Maintains close attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work as demonstrated on the monthly KPI (Key Performance Indicators).
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• Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services.
• Contacts patients via phone for necessary information pertaining to registration, billing, and financial responsibility via our pre-registration process.
• Respects the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently review assigned reports/work queues to ensure goals and deadlines are met.
• Offers assistance to co-workers to ensure completion of all assigned duties as necessary.
• Completes assignments in appropriate time frames.