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Customer Engagement Specialist Jobs
Company | Kaplan |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Education Administration Programs |
Expires | 2023-07-23 |
Posted at | 10 months ago |
Job Title
- Use partner feedback to refine engagement plans
- Drive renewal efforts across their portfolio of higher education accounts to ensure that we grow revenue and ensure renewals
- Deploy risk mitigation plans within the portfolio of accounts to protect revenue
- Serve as a resource to transactional institutional customers to ensure that issues are identified and resolved quickly and efficiently
- Manage key processes that the delivery of products for higher education institutional customers
- Track and manage key issues that arise with customers and report on resolutions in a timely manner
- Ensure effective delivery of customer contracts for transactional accounts
- Track key metrics that support the engagement of partners and assess progress toward meeting targets continuously
- Solicit and leverage partner feedback to ensure retention and growth of accounts
- Collaborate with customer engagement managers and senior customer engagement managers to support identified accounts where necessary.
- Design efficient processes to deliver renewal outcomes
- Minimum of 2 years of experience working in customer service or customer support
- Associate’s Degree
- Cross-functional collaboration
- Attention to detail
- Process management
- Customer-support orientation
- Bachelor’s degree
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