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Customer Engagement, Education Upsell Specialist
Company | brightwheel |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-06-12 |
Posted at | 1 year ago |
Our Mission and Opportunity
- Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
- Build relationships with key decision-makers within schools to understand their needs and priorities
- Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
- Develop and execute a sales strategy to meet or exceed sales targets
- Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
- Conduct sales demos for potential customers, showcasing our products and services in a compelling and informative manner
- Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
- Develop and maintain a deep understanding of our products and how they can benefit different types of customers
- Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
- Experience in an early childhood education setting
- Excellent communication, organizational, time-management, and prioritization skills
- Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day, 5-7 demos a day)
- Proven track record of hitting/exceeding challenging goals
- Experience in sales or account management is required
- Preferred: Salesforce, basic Excel/Google Sheets, experience in a startup environment
- High level of comfort with ambiguity - this is one of our newest teams, and the role and goals will change over time
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