Vp Patient Engagement Jobs

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with hybrid offices in New York City and soon-to-be Nashville.

About the Role:

We are seeking a Vice President of Patient Engagement to join our fast-growing business. This individual will report directly to our Head of Clinical Operations and will be responsible for overseeing TailorCare’s patient engagement, patient experience and outreach operations. This is a key role at TailorCare that is revenue driving and core to our proposition of engaging and impacting the MSK care experience for patients with orthopedic issues. This leader will have a direct impact in acquiring, engaging, cultivating and supporting our patient base throughout the country. This role will be responsible for driving our patient engagement efforts by establishing our strategy and operationalizing it through our engagement teams, external vendors and in partnership with our clinical, product, marketing, and operating teams, as well as broadly understanding, mapping and affecting TailorCare’s patient experience as it cuts across all departments.

Primary Responsibilities:

• Create a consistent and valued patient experience, developing and scaling repeatable methodologies and proven best practices
• Develop and execute TailorCare's strategy to leverage external data sources to build a holistic view of the patient and use that view to drive conversion and engagement
• Work closely with marketing to develop materials to outreach targeted patients identified from data sources and drive inbound interest in our program
• Build and manage a large, distributed team of front-line employees across multiple patient outreach modalities
• Work closely with the technology, data and analytics teams to understand the patient's journey and leverage insights to unlock new growth and retention opportunities
• Establish effective and actionable metrics to employ a data-driven approach to develop and improve performance for all aspects of patient acquisition and experience
• Own TailorCare’s relationship with its patient base, including the acquisition and conversion of patients for key partner programs, understanding of satisfaction drivers and gaps
• Partner cross-functionally with multiple executives and departments at TailorCare to ensure a high-quality, seamless patient experience
• Act as a true strategic thought partner to the leadership team in determining how best to improve every touchpoint in the patient's experience

Qualifications:

• Demonstrated ability to partner with leadership teams across all key departments, especially Product, Clin Ops, Marketing, Data/Analytics, and Partnerships
• Strong passion for Customer Experience and belief in TailorCare's mission
• Skills with data to define, implement, measure, and report on department results and, just as importantly, a continuous improvement mindset to actively affect those metrics
• Previous success in building and leading a large, geographically dispersed team
• Bachelors required, Masters preferred
• Technical proficiency to imagine how systems can harmonize and find efficiency
• Experience working closely with Marketing to increase funnel conversions to drive revenue
• Track record of leading customer engagement teams and driving business and revenue growth through outreach and engagement
• 10+ years of experience in healthcare, patient engagement, referral sourcing, call centers, marketing or other relevant experience.
• Process-orientation and ability to drive that into a repeatable and consistent approach through a large organization
• Healthcare sector experience and work with hard-to-reach populations required

Skills:

• Self-directed, self-starting, proactive, works quickly and accurately
• Ability to communicate effectively at all levels inside and outside the organization
• Hands-on, high-energy, and willingness to do what it takes to get the job done

What's In It For You

• Meaningful work each day; we care deeply about our mission, our patients, and each-other.
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families.
• An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution from Day 1.
• We’re committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.
• Remote-first company but opportunities to work hybrid in Chicago, NYC, and Nashville.
• Rich PTO and holiday plans to ensure you have time away to rest and recharge

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.