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Social Services Support, Care Management Team - Remote, Nationwide

Company

Humana
Address ,
Employment type FULL_TIME
Salary
Expires 2023-12-08
Posted at 9 months ago
Job Description

The Social Services Care Manager, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

This is a work from home, telephonic position. The hours are based on Eastern Standard Time. The first 2 weeks of training will be from 8:30am-5pm EST. After training, the hours will be 9:30am - 6pm EST.

The Care Manager, Telephonic Behavioral Health 2 is a M aster Level Social Worker and functions as part of an interdisciplinary care team receiving referrals to assist members with identified Social Determinant of Health needs. In a telephonic environment, they assess and evaluate member needs related to their physical, environmental, and psycho-social health issues. This includes completing required assessments and determining appropriate interventions such as education, linkage to community resources, and advocacy. They may create and update member care plan and complete documentation in the member’s record to reflect outreach attempts/contacts with members, resources, providers, and other members of the interdisciplinary care team.

#LI-Remote

This is a remote position

Required Qualifications

  • Minimum 3 years of experience working as a licensed Social Worker
  • Must have passed Master, Advanced Generalist, or Clinical ASWB Exam
  • Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
  • Licensure in Master's degree field of study required
  • Master's degree in Social Work from an accredited university

Preferred Qualifications

  • Knowledge of community health and social service agencies and additional community resources
  • Additional licensure in LA, MI, MS, NV, NY and OK
  • Experience working with the geriatric population

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Satellite, cellular and microwave connection can be used only if approved by leadership
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Additional Information - How we Value You
  • Generous Paid Time Off accrual
  • Tuition Reimbursement
  • Competitive 401k match
  • Parent Leave
  • Go365 perks for well-being
  • Benefits starting day 1 of employment

Scheduled Weekly Hours

40

Not Specified
0