Program Manager, Team-Based Care

Salary Range: $100,531 - $138,230 (DOE)

Summary and Qualifications:

Develop, implement, and embed team-based care programs, ensuring that each hospital associate is maximizing their abilities and working at the top of their skillset while providing high-quality patient care.

Essential Responsibilities and Tasks:

• Act as Veterinary Affairs team resource for Central Team Support (CTS) teams, hospital associates and field leaders, performing necessary research to answer questions fully and accurately.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Lead team-based care initiatives, drive planning, change management and implementation of projects and programs, ensuring associate skill utilization in the delivery of quality medical care.
• Track and report out on key performance indicators to ensure team-based care programs are meeting objectives.
• Build and maintain positive relationships with hospital, field, and CTS associates and leadership to effectively deliver objectives.
• Leverage and develop effective feedback loops for team-based care project or program improvements.
• Other job duties as assigned.
• Ensure timely resolution of program issues and risks, assessing the impact and escalating when necessary.
• Drive continual improvement in Veterinary Affairs projects, programs, and processes.
• Ensure team-based care projects and programs are inclusive of each hospital role, allowing everyone to operate at the top of their capabilities.

Special Working Conditions:

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to work at a computer for long periods of time.
• The noise level in the work environment is normally moderate.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Environment where pets are present.

Experience, Education and/or Training:

• Change management experience is preferred.
• Veterinary hospital leadership experience is required.
• Three years of experience practicing as a Doctor of Veterinary Medicine or leading veterinary teams are required.
• Doctor of Veterinary Medicine is required.
• Experience empowering each hospital role to the full extent of their skillsets is required.

What We Offer – The Good Stuff:

• Practice Paid Basic Life Insurance
• Paid Volunteering
• Practice Paid Short- and Long-Term Disability
• Legal Plan
• Medical, dental, and vision insurance for you and your loved ones
• Competitive referral program – join our team, bring your friends, and get paid*
• Paid Parental leave
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more
• Health Savings Account & Flexible Spending Account
• Fertility and family-building assistance
• Optimum Wellness Plans® for up to three pets
• Continuing Education allowance & MED hours for eligible positions
• Commuter Benefits
• Student Debt Relief (for full-time DVMs)
• Mental health support and resources
• Competitive salary with paid time off & holidays so you can spend time with the people you love

Even More Good Stuff:

• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)
• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!
• Health and well-being benefits to support quality of life
• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars

• Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.