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Remote Customer Care Support Team Jobs

Social Services Support, Care Management Team - Remote, Nationwide
By Humana At ,
Minimum 3 years of experience working as a licensed Social Worker
Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Benefits starting day 1 of employment
Team Lead, Customer Support - East Coast (Remote)
By Squarespace At United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Elgato Customer Support - Remote
By Corsair At United States
Escalate critical customer situations to the appropriate level of management and department.
Position Summary, Responsibilities and Expectations:
Provide exceptional customer service while responding to phone, e-mail and chat requests for technical support.
Track and monitor all support cases to ensure timely resolution and follow-up.
Clearly identify, document, and find solutions for customer issues and product problems.
Customer Care Team Supervisor
By 2ULaundry At Charlotte, NC, United States
Own order feedback response management, ensuring all questions and concerns are addressed in a timely and effective manner
You have experience using an international workforce to delegate low-skill tasks away from your W2 staff.
Manage the team of 3-4 Customer Care Agents and 1-2 Dispatch (Delivery Driver Support) Agents.
Help reorganize Google Doc workflows into the Notion database for improved agent experience and scalability
Manage scheduling, timesheet approvals, and assist with other HR-related tasks
Own hiring and onboarding for all new team members, ensuring proper and effective training for all daily responsibilities
Customer And Data Support - Remote
By MillenniumSoft Inc At Birmingham, AL, United States
This position will support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform.
Position : Customer and Data Support - Complaint Management
Typically is a college/university graduate or has equivalent experience.
The ideal candidate will have some support experience with other Software as a Service solutions.
This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.
Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.
Care Team Representative - Remote
By Swiss Academic Software GmbH At Denver, CO, United States
Assist Product Coaches and Success Managers in addressing product-related challenges.
Gain in-depth knowledge about program admins at universities and act as a liaison between the Care Team and CSM.
Familiarize yourself with assigned program admins' databases and setups, working closely with Success Managers.
Contribute to internal and member-facing knowledge bases.
Collaborate with Success Managers to identify root causes of issues and mitigate potential account risks.
Escalate necessary issues and concerns to Compliance, Success Managers, Implementation Coaches, or other team members.
Remote Customer Care Agent Support
By Lighting New York At Pennsylvania, United States
Basic knowledge of the e-commerce industry and order processing.
Ability to work as part of a team while being self motivated in a remote environment.
Prior experience with FedEx or UPS is a bonus.
Ability to “smile through the phone” and deliver a positive experience to customers.
Provide timely and accurate information to customers regarding products, services, order status, etc.
Follow up with customers regarding questions or concerns that could not be immediately resolved by a Tier 1 agent.
Social Services Support, Care Management Team - Remote, Nationwide
By Humana At , Tampa, 33610, Fl
Minimum 3 years of experience working as a licensed Social Worker
Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Benefits starting day 1 of employment
Social Services Support, Care Management Team - Remote, Nationwide
By Humana At , San Antonio, 78229, Tx
Minimum 3 years of experience working as a licensed Social Worker
Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Benefits starting day 1 of employment
Administrator - Customer Care (Remote)
By Wesco At , Warrendale, 15086, Pa $37,400 - $45,000 a year
Assists Customer Care Manager in development and training of employees.
Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
Strong verbal and written communication skills.
Strong computer skills, including in Microsoft Office.
Performs daily required administrative functions in accordance to written process maps.
Responds and acts on submittals within Sales Portal in specified time periods of request.
Customer Care Professional, Beneficiary Claim Support, Remote
By Thrivent At United States
High school diploma or equivalent experience. Post-Secondary education is preferred.
Financial service or insurance experience preferred.
Experience navigating complex customer interactions from support through to resolution.
Starting at a competitive base salary of $25.00/hour ($52,000/year)
Comprehensive medical, vision, and dental (we care about your health)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Social Services Support, Care Management Team - Remote, Nationwide
By Humana At Tampa, FL, United States
Minimum 3 years of experience working as a licensed Social Worker
Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Benefits starting day 1 of employment
Care Team Support Associate
By CircleLink Health At New York, NY, United States
Helping with other business tasks as needed from CircleLink (e.g: training, performance management, etc.)
1+ years experience in a support role (remote is preferred)
Addressing questions and concerns from our community of remote nurses and care ambassadors nationwide
Managing our knowledge-base software to provide continual self-service support
Skilled with technology and eager to learn new things
0-3+ years experience, preferably in healthcare (non-healthcare experience also considered)
Care Team Support Associate
By CircleLink Health At New York, United States
Helping with other business tasks as needed from CircleLink (e.g: training, performance management, etc.)
1+ years experience in a support role (remote is preferred)
Addressing questions and concerns from our community of remote nurses and care ambassadors nationwide
Managing our knowledge-base software to provide continual self-service support
Skilled with technology and eager to learn new things
0-3+ years experience, preferably in healthcare (non-healthcare experience also considered)
Care Team Representative - Remote
By Tevera, LLC At , Remote $18 an hour
Be knowledgeable about the assigned program admin's database and setup by working alongside the Success Manager.
Assist Product Coaches and Success Managers with product issues.
Be knowledgeable within all features/areas in the product.
Contribute to the internal and member facing knowledge base.
Elevate necessary issues/concerns based on procedures to the Compliance Officer, Success Managers, Implementation Coaches or other team members.
Required - Proficient writing skills and ability to write professionally, clearly and concisely, when explaining sometimes complicated or multi-step processes
Supervisor - Customer Care (Remote)
By United Airlines At , Chicago, Il $68,310 - $76,560 a year
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Supervisor - Customer Care (Remote)
By United Airlines At Chicago, IL, United States
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries
Manager - Enhanced Family Support Team - Remote
By Optum At Eden Prairie, MN, United States
2+ years Management, Supervisory, and/or Leadership background
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
2+ years of experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and/or operations
Experience providing care for populations for complex or special health care needs
Prior experience growing and developing staff
Strong written and verbal communication skills
Care Team Associate - Remote
By UnitedHealth Group At , Dallas, 75202, Tx
Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
2+ years of customer service experience
Experience with MS Word, Excel and Outlook
Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
Care Team Associate - Remote | Wfh
By Get It Recruit - Healthcare At Dallas, TX, United States

Are you someone who is passionate about helping others and has a strong sense of compassion? Do you want to make a difference in the healthcare industry and impact millions of lives? If so, we have an ...

Are you looking for a job that allows you to work from the comfort of your own home? Join our Remote Customer Care Support Team and help provide exceptional customer service to our customers! With flexible hours and competitive pay, this is the perfect opportunity to make a difference while working from the comfort of your own home.

Overview Remote Customer Care Support Team is responsible for providing customer service and technical support to customers via phone, email, and chat. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. Detailed Job Description Remote Customer Care Support Team is responsible for providing customer service and technical support to customers via phone, email, and chat. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. They must be able to quickly and accurately assess customer needs and provide appropriate solutions. They must also be able to effectively communicate with customers and maintain a positive customer service experience. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer problems
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards
Job Experience
• Previous customer service experience
• Previous remote customer service experience
Job Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues
• Provide solutions to customer problems
• Maintain a positive customer service experience
• Follow customer service policies and procedures
• Follow customer service standards