Team Lead, Operational Services

The ideal candidate is someone with a passion to serve both team members and customers in a fast-paced, high-growth environment in a well-funded company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides supervision and direction to Operational Services Team. Areas include Accounts Receivable, Finance Agreements, Unbilled Policy Reporting, Experience Reporting, E&S Renewal business, and other assigned areas.

• Asist in monitoring target dates, deadlines, and supervising the Team’s workload priorities to ensure timeliness and proficiencies in the delivery of this essential service to RAIS member agencies.

• Documents procedures, recommends enhancements and/or modifications of processes and procedures to ensure accuracy and efficiencies.

• Provides mentoring and training to fellow teammates, as required, to enable them to provide backup assistance and customer service support.

• Assist employees with time management skills to ensure their success of their duties and responsibilities; assist in addressing internal/external complaints and resolving problems.

QUALIFICATIONS & COMPETENCIES

• Promote and thrive in a team-based environment
• Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
• Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
• Experience in customer service problem-solving, operations, or account management role
• Demonstrated ability to simultaneously manage several projects, deliver successful outcomes, and document activity in a timely manner
• Adaptable--ability to be flexible and adjust to new or changing priorities and situations
• Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
• Excellent verbal and written communication skills
• Highly skilled in organization and time management
• Proficient in Microsoft Office platform MS
• HS Diploma or equivalent certificate