Social Worker Ii - Health Care Benefits Assistance Program

The University of Iowa Hospitals & Clinics, Care Coordination Division, is seeking a Social Worker II for the Health Care Benefits Assistance Program (HCBAP). This position will provide direct social work services including assessing and accessing resources to facilitate movement through the continuum of care to patients and their families, particularly by assisting patients with applications for entitlement and categorical programs. Participate in and provide the social work perspective to interdisciplinary activities, including assisting in discharge planning with clinical social workers.

Position Responsibilities

Responsibility: Develops and implements plan of care, responsive to patient/family concerns, health care status, available resources and age specific problems.

• Demonstrates respect for all members of the University community in the course of performing duties and in response to administrators, supervisors, coworkers, and customers.
• Performs social work financial assessments with patient and/or family involvement.
• Demonstrates knowledge of entitlement and categorical programs resources for age and diagnosis related issues.
• Helps patient/family identify their financial resources, and provides benefit assistance services responsive to identified problems.
• Conducts daily triaging of program referrals.
• Adjusts the plan specific to age- and diagnosis-related issues.
• Communicates with resources and agencies regarding patient status and progress.

Responsibility: Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.)

Standards

• Establishes rapport with patients and/or families.
• Follows through with plans.
• Communicates with and advocates for patient and/or family regarding benefit assistance status and progress.

Responsibility: Provides information and consultation to interdisciplinary team members.

Standards

• Provides information to team members regarding benefit goals and patient status and progress.
• Acts as resource for team (e.g., participates in team conferences, etc.)
• Welcomes the richness of talent from a diverse workforce and recognizes that diversity brings stimulation, challenge, and energy that contribute to a productive and effective workplace.
• Fosters staff individual accountability for continuous improvement in performance while supporting a collegial multidisciplinary environment for creative problem solving.

Responsibility: Documents according to departmental policies and procedures.

Standards

• Completes documentation and statistical reports within established time frames
• Documents relevant information in concise and clear manner.

Responsibility: Complies with required standards for medical/legal reporting situations.

Standards

• Complies with procedures for other medical/legal situations (e.g., HIV, domestic violence, advance directives, etc.)
• Adheres to mandatory reporting requirements for cases of suspected child or dependent adult abuse.

Responsibility: Performs other projects and tasks as assigned.

Standards

• Devotes at least 75% time to direct service (patient-related) activities.
• Completes other projects or tasks within agreed upon time.

Responsibility: Participates in and utilizes supervision to assess skill level, identify areas for professional growth and establish mutually agreed upon goals.

Standards

• Maintains required skills in mandatory competencies.
• Seeks opportunities to enhance professional knowledge, skills and abilities as they related to current position and/or to prepare for potential future roles and overall career development.
• Identifies and pursues opportunities for professional development.
• Incorporates feedback into performance.
• Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice.
• Uses supervision when needed and prepares for supervisory sessions.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PM

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/seiu-pay-plan

Benefits Highlights

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here
• Regular salaried position located in Iowa City, Iowa

Required Qualifications

• 6 months – 1 year of clinical social work experience
• Related experience in Medicaid/TXIX programs, disability determination, or Social Security disability including identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs, and the disability programs
• A Bachelor’s degree with a major concentration in Social Work is required
• Excellent written and verbal communication skills

Desired Qualifications

• Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources.
• Knowledge of the Affordable Care Act and healthcare reform policies
• Master’s degree with a major concentration in Social Work
• Social Work experience in a health care setting
• Experience in a fast paced, high volume work environment
• Experience working with community resources

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Cover Letter
• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact [email protected]

Additional Information

• Schedule: Full-time
• Classification Title: Social Worker II
• Appointment Type: SEIU

Compensation

• Pay Level: 6

Contact Information

• Organization: Healthcare
• Contact Email: [email protected]
• Contact Name: Seton Vinsand