Slot Operations Shift Manager

Job Summary:

The primary responsibility of this position will be to function as a Shift Manager Slot Services and function as the key licensed Slot Shift Manager.

Principal Duties and Responsibilities:

· When functioning as a Supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.

· Observes, supervises, and countersigns hand-paid jackpots when required.

· Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners.

· Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.

· Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.

· Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities.

· Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.

· When not functioning as the Supervisor, assists the Manager with recommending proper staffing levels and approving scheduling.

· Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.

· Ensures maximum productivity, and a smoothly run operation.

· Ensures facilities and equipment are available and functioning.

· Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.

· Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.

· Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.

· Communicates service breakdowns and team plans in and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.

· Immediately addresses service breakdowns and follows up to ensure guest satisfaction.

· Keeps team well informed of property promotions and events.

· Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.

· Clearly communicates and enforces company expectations including Purpose and Values, policies, procedures, department goals and business strategy.

· Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.

· Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.

· Takes personal responsibility for creating an atmosphere of luck.

· Other duties as assigned.

Qualifications:

• Knowledge of casino rules, regulations, and procedures.
• Strong leadership and customer relations skills.
• Strong interpersonal and communications skills required.

Supervisory Responsibility:

· Slot Attendant

Work Environment:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Preferred Education and Experience:

• College preferred. Three to five years supervisory experience required.
• Experience in the management of a large staff and exposure to senior management helpful.
• Previous cashiering experience or related areas preferred.
• Experience with Microsoft office, WRG and other industry related software.