Operations Manager Jobs

ABOUT THE COMPANY

Looking for a dynamic and fast-growing company with a mission to provide innovative and effective cleaning solutions? Stratus Building Solutions may be just the right fit for you. Ranked no. 35 in Entrepreneur.com's Top 500 Franchise Company report in January 2023, we offer "Stratus Green Clean" services using proprietary chemicals and equipment to a wide range of businesses, including office buildings, shopping centers, restaurants, retail businesses, dealerships, medical offices, religious centers and more across USA and Canada. Our unique program solves one of the major problems that facility and property managers face, making us a trusted partner in the industry. Join us today and become part of a team committed to excellence and growth.

ABOUT THE POSITION

Are you a proactive leader who wants to make a real impact in a dynamic and growing organization? Stratus Building Solutions is seeking an Operations Manager / Franchise Business Consultant to join our team and help us execute on our mission of empowering our Unit Franchise Owners to build successful businesses that make a positive impact in their communities.

• You will play a critical role in equipping our Franchise Owners with the best training, tools, and support to help them retain clients and achieve success.
• As the Operations Manager, you will work closely with our Unit Franchise Owners to ensure top-notch client satisfaction in the delivery of routine janitorial services.
• This is a full-time salaried position primarily working days, and occasionally nights and weekends.
• If you are a natural leader with a passion for delivering exceptional customer service and empowering others to succeed, we encourage you to apply for this position.
• As a key member of our team, you will have the opportunity to make a real impact and grow professionally in a fast-paced and exciting environment

MAIN RESPONSIBILITIES

• Perform routine inspections and analyze service concerns to ensure client satisfaction.
• Propose solutions for special service needs such as hard floor care, pressure washing, window cleaning, and carpet care.
• Coordinate and ensure successful account transfers between Unit Franchise Owners.
• Retain clients by executing the Stratus Operating System with Unit Franchise Owners.
• Coordinate field training and development opportunities for Unit Franchise Owners.
• Serve as a mentor to individual franchise owners to help them build necessary skill sets.
• Quote special services to help protect customers' facilities.
• Coordinate and ensure the success of starting service for new customers.

SKILLS NEEDED

• Strong problem-solving skills to resolve a wide range of cleaning issues effectively and efficiently.
• Ability to resolve conflicts/issues and use them as opportunities for the growth of our Unit FOs.
• Ability to conduct engaging and informative training classes.
• Flexibility to work evenings and weekends when needed for account starts and field training.
• Bilingual: Fluent in English & Spanish is required.
• Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, and tile and grout cleaning is a plus.
• Strong communication skills (both oral and written) to build strong professional relationships with clients and franchise owners.
• Excellent follow-up and follow-through skills with customers, Unit FOs, and the office team on a daily basis.

QUALIFICATION

• High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching.
• Positive Demeanor: Puts good energy into the world and enjoys interacting with people.
• Organized: Ability to multitask and prioritize many tasks without "dropping any balls."
• Self-Directed and Motivated: Without someone looking over your shoulder.
• Detail-Oriented: The type of person that understands that how you do the little things is how you do everything.
• Valid driver's license with good driving record, and a reliable mean of transportation

BENEFITS

• Healthcare benefits and 401 (k)
• Career Advancement Opportunities.
• Sick Days/ PTO.
• Vacation and Holidays.
• Solid base salary, bonus potential, and uncapped commission.