**Requisition** : 75046 **PSEG Company:**
Public Service Electric & Gas Co. **Salary Range** : $ 125,700 - $ 211,900 **Incentive** : PIP 20% **Work Location Category** : Hybrid **PSEG**
operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. **PSEG**
offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** The Customer Payment Processing Center (CPPC) handles the payment operations both mail and electronic and operates out of the Springfield office in New Jersey which is the reporting location for this position. The payment center handles over 30 million payments per year via a multitude of channels and serves over 2.3 million customers in the service territory.
The position also manages the Revenue Integrity (RID) department. This manager position leads daily operations of the payment center by managing the many different payment channels, the relationship with Treasury, the technology systems, the SOX controls related to payment and the delivery of optimum quality of service to customers.
Relative to RID, the manager position oversees manager who leads the investigation, billing and dispute resolution of customer installations and the safety and operations of the MAST field team performing that work. **Job Responsibilities** + Position manages payment processing bargaining unit and management personnel to process payments and post customer payments to their accounts timely. + Responsible to achieve targeted performance across both the areas of payment and the RID departments. + Responsible for the operating integrity of all the payment and cash files as well as the RID bills, negotiations and writeoffs. + Leads payment operations during system and storm outage events and reoccurring workload peaks. + Safeguards company assets, customer information and insures compliance with all applicable SOX controls. + Leads the development and execution of employee engagement actions plans; demonstrates the ability to maintain collaborative relationships with Union leadership and administer the collective bargaining agreement. + Position provides leadership, personnel development and overall direction to foster a collaborative atmosphere in pursuit of Company goals and objectives. + Position leads/implements cross departmental process improvement efforts. + Position continually scans the external environment for emergent proven practices, digital offerings and technology trends in payment center operations and customer payment channels . + As required, initiate oral, written and one-on-one communication with customers, internal associates, external auditors and others. + During storm/outage restoration efforts, position may be required to work extended hours and/or perform functions different from normal operations as well as report to alternate locations particularly related to the RID team. **Job Specific Qualifications** **Required:** + BS Degree or, in lieu of a degree, 12 years of experience + Minimum 8 years operational experience + Financial acumen, analytical, compliance and process improvement skills + Strong interpersonal, communication and negotiation skills + Ability to develop organizational talent and manage performance + Must foster an inclusive work environment and respects all aspects of diversity + Demonstrated ability to plan, organize and multi-task + Must have a valid U. S. driver's license and maintain a satisfactory driving record + Proficient with Microsoft Office **Desired:** + MBA + Operating experience SAP/CRM + Experience leading in a union environment + Experience working with banking or Treasury Systems and customer technology experience **Minimum Years of Experience** 8 years of experience **Education** Bachelor **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information.
Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.
Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.
If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information.
If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer. **PSEG**
is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. Business needs may cause
**PSEG**
to cancel or delay filling position at any time during the selection process. This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees.
**PSEG**
employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. PEOPLE WITH DISABILITIES: **PSEG**
is committed to providing reasonable accommodations to individuals with disabilities.
If you have a disability and need assistance applying for a position, please call 973-430-3845 or email
[email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email
[email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION**
_(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
