Senior Director, Merchant Product (Remote)

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About Zip Co

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

About the role

As a Senior Director–Merchant Products, you will lead our Merchant Product efforts (North American innovation and growth), focused on end-to-end merchant/partner/marketplace experiences and payment solutions. Your expertise in product visioning, product strategy, product design, and the delivery and monetization of current and future Merchant products is critical to Zip’s current and future ability to win and retain Merchants. The Senior Director–Merchant Products will oversee every element of Merchant products from their conceptualization to launch and post-launch performance. The Senior Director–Merchant Products is broadly responsible for the building of great merchant products that add sustainable value in terms of revenue and profits for the Zip business.

You’ll also

• Work with business leaders, designers, user researchers, engineers, data scientists and other PMs to define and launch our next wave of innovative capabilities, with a focus on creating uniquely Zip Co and bar-raising omnichannel merchant experiences across markets.
• Define programs for A/B testing production features to validate the effectiveness and drive iterative improvement post-launch.
• Understand merchant journeys online and in the physical world. Demonstrate familiarity with device and operating system capabilities and how they can unlock innovative use cases.
• Define programs for prototyping, user-testing and creating MVPs to allow us to intelligently manage risk in new features.
• Work with engineering leads on planning and sprint processes.
• Partner with North American leadership especially in Payments, Decisioning (Credit Risk) to drive tangential growth for the business.
• Align merchant product roadmap development with consumer experience objectives and business needs, working cross-functionally with internal stakeholders including marketing, creative, sales, legal, regulatory, sales, customer service, integrations, and operations in addition to merchant partners.
• Own the development and execution of a product roadmap that addresses new customer and revenue growth opportunities head-on.
• Hire and manage a team of PMs to develop new features and capabilities.
• Possess a deep understanding small business (e-commerce and in-store) needs, partnering closely with sales and account management and how we can deliver game-changing outcomes.

About you

• Demonstrated leadership skills with a rich blend of analytical, creative, and strategic talents to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity.
• 12+ years experience in more progressive Product Management positions, with 5+ years in a Product leadership role in a fast-moving, global reaching, continuously evolving ecommerce or fintech business defined by demanding merchants, with products and platforms architected for scalability, low latency, high reliability, and high security.
• Expertise with clear successes in defining and analyzing product metrics; thinking strategically; and knowing when and how to apply each in order to influence the success of product/platform opportunities.
• Possess outstanding verbal and written communication skills.
• Experience includes multiple, highly successful, end-to-end omnichannel product experiences focused on merchants and B2B, B2C, D2C.
• You demonstrate superior problem-solving and organizational skills.
• Possess diverse experiences in the fields of product marketing, management, and communications with experience resolving daily internal and external problems and challenges in product management positions that affect a product’s financial and market success.
• You are known for your ability to conceptualize, prioritize, and manage multiple projects.
• You are significantly detail oriented.
• You are known for regularly engaging customers and providing these connections to the rest of the company.

To help us level up, you’ll bring:

• A Self-Starter Core - the ability to execute and implement change.
• Goal Oriented focus – driven to reach goals, by deliberate planning and meticulous execution.
• You live our values in your DNA – Customer First, Own It, Stronger Together, Change the Game.
• Leadership by Doing skills – previous experience developing and delivering on a commercial strategy and leading a team of product managers.
• An energetic personality – you are a motivator and true leader from the front.
• Mentoring – coach, grow and influence others in a highly fast-paced and diverse environment in terms of organization culture, experience, and seniority.
• Passion – for the company’s mission, vision, and values!
• Maturity – provide a professional balance of risk-taking and careful judgment; confident in your approach and able to back it up; able to operate independent of team size.
• Critical Thinking mindset– strategic and highly analytical.
• Professionalism – unquestionable integrity, credibility, and character; have demonstrated high moral and ethical behavior.
• Interpersonal and Communication Skills – an innate ability to channel different points of view; quickly establish and maintain excellent relationships and credibility; create a positive team atmosphere with internal staff while achieving key objectives; refined consulting and public speaking skills.

The Pay Range for this position: $225,000 - $310,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employee will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

What’s in it for you?

As a Zipster, you’ll enjoy heaps of unique perks and benefits to support you at work and beyond. Here’s just a taste of what you can expect when you join the #Zipfam!

• Flexible working culture, giving you the choice on how and where you work
• 2 days paid volunteering leave per year
• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 100% employer covered insurance (Individual and family)
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Company-sponsored 401k match
• 16 weeks paid parental leave for primary caregivers and 4 weeks for supporting caregivers
• Funding and up to 2 days leave for your professional development
• Mental health and wellbeing initiatives, including $200 annual wellbeing allowance, free fitness classes, and discounted gym membership

We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2023 Circle Back initiative employer and commit to respond to every applicant.

Join us on our mission to be the first payment choice, everywhere and every day.