Director - Product Jobs

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Ahead of the Curve.

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled, state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

Position Summary:

Our Accident Management business unit exists to help clients realize meaningful cost savings in their accident claims processes. We do this by skillfully managing the vehicle transport logistics required between when a customer reports that they’ve been in an accident and when their vehicle is ultimately delivered to a repair facility or salvage yard. In addition to our core accident and secondary towing services, we are innovating new products and services that aim to complement our core services and improve not only our clients’ abilities to navigate the increasingly costly world of auto claims, but also their ability to create a positive customer experience during a challenging life event.

Reporting directly to the head of our Accident Management business unit, the [Senior Director / Director] Product Lead will be responsible for driving growth and innovation for the business unit. This role will lead our Accident Management product team, while partnering with our head of engineering to develop and maintain a technical roadmap that supports both our near-term optimization goals, as well as our medium- and long-term growth objectives.

We are looking for someone with a demonstrated track record of product strategy and new product innovation, with a mastery of the execution required to innovate, test, iterate, and eventually bring new products to market at scale. Experience working with large insurance carriers in the auto physical damage claims space is strongly preferred.

Key Outcomes:

• Drive organizational design to best achieve business objectives
• Increase revenue from non-core Accident Management services (defined as services other than primary and secondary towing services) by at least 5-10x over next 3-5 years
• Collaborate with leaders in technology, business, and operations to formulate industry-changing product innovations
• Manage a team of product managers to a high standard of excellence and efficiency
• Develop and deliver innovative new products and solutions that align with our core capabilities and help our clients solve big problems

Skills And Experience

• Excellent communication skills, from engineering tickets to executive presentations
• Technical or analytical degree and experience with enterprise SaaS platforms a plus
• 5+ years managing 5 or more Product Managers
• 8+ years full-time product management experience
• Analytical ability to unpack complex problems, synthesize data, and identify root issues
• User-centric product philosophy and methodology
• Fluent in the tools, processes, and technologies of modern agile software development
• Can manage multiple projects simultaneously, handle a fast-paced environment, meet deadlines, and manage changing priorities
• Demonstrated track record bringing new products to market using a structured approach to innovation
• 8+ years full-time experience directly in, or closely with, auto claims teams at Top 20 insurance carriers strongly preferred

Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

• Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]