Remote Product Operations Manager

Equity Staffing is searching for a Remote Product Operations Manager. This position with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

*** Position is 100% Remote ***

*** 6 Month Temporary Position ***

Specific Duties:

• Create and maintain documentation to make processes sustainable and scalable
• Conduct data analysis, including summarizing user feedback, in support of improving processes and products
• Collaborate with product owners, other analysts, and vendors to document complex business logic across both responsibility areas and integration across the platform
• Participate in the research of experience and output errors, track the resolution of bugs and production issues, develop contextualized communication to those impacted, and organize post-fix operations resolution steps
• Participate in user acceptance testing to validate solutions meet requirements
• Partner closely with Product team members, Business teams, external partners, and other stakeholders to support discovery work for new features and integrations
• Work with product managers & engineering to specify test and acceptance criteria for quality assurance testing, including documenting the test plan & scenarios
• Dive into the data and systems using SQL to understand trends and troubleshoot issues
• Support launch readiness process, including writing descriptions of new features, and helping operational teams prepare
• Ideal candidate background: Technical product supporting pharmacy plan operations (benefit setup supporting member service, clinical operations, claims processing)

Must have qualifications/experience:

• Undergraduate degree in a technical field
• Good Typing Skills
• 2+ years gathering business requirements from client/business stakeholders
• 4+ years of experience in technology, insurance, or healthcare fields
• 1+ years of concise technical writing and presenting to stakeholders
• Knowledge and experience in a healthcare environment with HIPAA requirements
• 1+ years independently conducting qualitative and quantitative analysis
• Critical thinking skills.
• 1+ year of experience with product development and its principles
• Great Multitasker
• Positive Attitude
• Experience working in a fast paced team environment
• Effective communication skills both written and verbal
• Attention to Detail
• Problem Solving Skills
• Great Customer Service Skills
• Strong Organizational Skills
• Medical Terminology Knowledge
• Ability to work with others
• Strong computer skills
• Proficient in Microsoft Office Suite of Tools.

REMOTE/ONSITE: Remote

Shift Start/End Time: 8am-4pm CT

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting www.equitystaffing.com.