Senior Data Center Technician - It Support

Responsibilities

• You will demonstrate expertise in standard processes and procedures, and will review process changes to evaluate their impact. You’ll also ensure compliance with Global Data Center Operations and service-level policies, and will complete assigned tickets efficiently.

• You will delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns. You’ll also ensure other technicians are performing post-execution quality checks and verifying everything is in compliance with safety protocols and deployment standards.

• You will apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues, then guide technicians to replace faulty components. You’ll also follow procedures to communicate and report any incidents, and will decommission hardware for complex changes.

• You will contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. You’ll also demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.

• You will facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. You’ll also reinforce a positive team environment by sharing information and responding to feedback.

Qualifications

• High school diploma,GED or equivalent and basic Knowlege of computer hardware and componets AND 2+ years of experience supporting IT equipment or related technology or related technology

• Associate’s Degree in Computer Science or other field and/or equivalent work experience.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
• 3+ years experience supporting IT equipment or related technology.
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

• Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
• Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.