Data Center Infrastructure Technician

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us

an essential part of our customers’ digital lives. Here, you can work alongside talented

engineers in an open, supportive, inclusive environment where your voice is valued, and

you make your own decisions on what tech to use to solve challenging problems. Amex

offers a range of opportunities to work with the latest technologies and encourages you

to back the broader engineering community through open source. And because we

understand the importance of keeping your skills fresh and relevant, we give you

dedicated time to invest in your professional development. Find your place in technology

on #TeamAmex.

How will you make an impact in this role?

• Proactively communicate data center availability risks to DCI leadership.
• Use sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide findings and proposals to leadership and implement aligned upon solutions.
• Provide proactive participation and engagement with leadership in order to coordinate, establish workflow deliveries and/or on-site staffing priorities/needs.
• Cross-train and/or mentor technicians and peers in relevant skills to support succession planning and skills development.
• Perform and deliver monitoring, advanced level forensics, issue resolution, performance-based testing, system configurations and long-range planning across facility infrastructure and systems. Apply industry terminology, trends and methodologies related to physical layers of facility design.
• 3rd party vendor/cross-vendor over-sight and engagement
• Install, terminate and install equipment and cabling while working in proximity to hazardous electrical voltages and without interrupting adjacent business critical connections.
• Lead internal and vendor resources while completing and monitoring workflow queues.
• Develop, maintain and enhance detailed installation and preventative maintenance procedures, operational training program and evaluation criteria while maintaining program integrity and confidentiality. Apply expertise and experience to analyze various data center component and system configurations to optimize performance; providing research findings and recommendations to leadership for review/alignment prior to implementation.
• Provide 7x24 on-call, rotational support during facility/site emergency response related events if/when needed/required.
• Support critical data center tool calibration program and inventory/asset management system
• Support, maintain and enhance Building Management System, EPMS and BCMS applications, PLC, building automation and controls, networking hardware, fire alarm, fuel oil systems, lighting controls, computer room air handling units, uninterruptible power supply units, power distribution units, remote power panels, circuit breakers, switchgear, grey water, gas systems, mechanical air and chilled water systems’ devices and sensors (e.g. – variable frequency drives, temperature, dew point, humidity, pressure, radar level, monitors, air and water flow meters, valves, etc.), microprocessor, integrated circuits, and relay logic and a variety of data center software platforms/configurations.
• Examine failures for trends and factors of failure, developing and/or performing corrective actions independently. Identify root cause, conduct risk assessments and develop mitigation plans.
• Support leaders in designing, implementing and monitoring compliance across aligned upon policy, standards and procedures.

Minimum Qualifications

• High School or AAS
• 1 + year of experience with the following systems: engine generators, paralleling switchgear, centrifugal chillers, chilled water production, HVAC mechanical and plumbing systems, UPS systems and batteries, complex electrical distribution systems (e.g. – 12.47kV, 5kV, 575V or 480V switchgear, DC distribution systems, static and automatic transfer switches and schemes), air handlers, compressors, underground storage facilities for diesel and/or water systems.

Preferred Qualifications

• Intermediate knowledge and proven experience with cabling standards and quality practices.
• General working knowledge and use of Microsoft Office Suite desktop applications.
• Previous experience as DCI Technician or equivalent.
• Certification and/or equivalent experience in associated data center environment, e.g. - electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks.
• Proven experience in Tier III-IV data center environments working with electrical and mechanical plant operations, including conceptual knowledge of the interaction between multiple, large systems and the potential impact of minor changes in any of those systems.
• System/platform domain knowledge.
• Intermediate knowledge of critical facility and data processing-based systems/equipment with analytical, problem solving and decision-making skills.

Salary Range: $28.85 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 6% Company Match on retirement savings plan
• Career development and training opportunities
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free financial coaching and financial well-being support
• Competitive base salaries
• Free and confidential counseling support through our Healthy Minds program
• Bonus incentives

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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