Data Center Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.

Responsibilities

• Supports customer happiness through timely and detailed order execution
• Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
• Installs circuits requiring sophisticated fiber terminations
• Designs and leads cage / infrastructure modification projects
• Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)
• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.
• Racks and stacks customer equipment
• Completes all assigned training in a timely manner
• Works with customers to troubleshoot issues
• Maintains detailed written records of all work activity
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Resolves work priorities from a ticketing queue and ensures adherence to all contribute times

Qualifications

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation.
• Strong troubleshooting skills
• Experience working in a critical facility
• 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, holidays, nights etc.
• 3 or more years of equivalent of experience
• High School Diploma or equivalent

The targeted pay range for this position in the following location is / locations are:

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

More details about our company benefits can be found at the following link:

https://equinixbenefits.us.newsweaver.com/icfiles/201/1002910/1057118/1171391/921bc962bf0e0352cb2d6c93/equinix%202023%20oe%20ebook_rev122022%20-%20final.pdf

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected]. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.