Senior Client Services Manager

Kyra Media, with teams in the UK and US, creates digital content and messaging that uniquely resonates with youth culture. We connect brands with Gen Z by aligning voice, reach, and innovation to product positioning. Kyra serves marketers through three distinct business drivers: talent access, creative studio content production including branded channel management, and original digital content ─ all showcasing our expertise in youth entertainment and engagement.

We are looking for a Senior Client Services Manager who thrives in a fast-paced environment and is well-versed in all areas of account management functions, responsibilities, and deliverables. This seasoned professional is responsible for the successful planning, implementation, and execution of brand partner programs, forging client direct and agency relationships. The SCSM will communicate with client teams to help support the sellers with all aspects of the post-sales process. This role requires excellent communication skills, comfort interfacing with internal and client stakeholders, and the ability to hit the ground running on day one.

Acting as a liaison between sellers, clients, and other departments, the SCSM will be the team’s go-to person to coordinate necessary meetings with all departments, providing team updates in weekly sales or other formal meetings, and ensure all campaigns and projects are on strategy,

on time, and on budget ─ achieving all brand KPI’s. The SCSM will also assist the Director of Client Services to ensure coverage on all accounts in the event of: category shifts, company turnover or peers’ time off.

The Senior Client Services Manager is a ‘people person’, excels at forging successful client relationships, and has the natural ability to organically grow business ─ preemptively positioning client campaigns for renewal and identifying opportunities to upsell Kyra products

and services.

ACCOUNTABILITIES:

• Surface any client issues and make recommendations for solutions
• Partner with sellers to manage custom programs and make recommendations for optimizations
• Manage the distribution of client invoices and reports; assist finance team during billing and collection process
• Work closely with Paid Media team to ensure all client KPI’s are met
• Leverage data insights from campaigns in order to tell a captivating success story resulting in upsells/renewals
• Lead onboarding for new clients alongside Sales and Production teams including kicking off campaigns internally and externally
• Be an extension of sales once campaign moves into post-sale, building strong relationships with clients across all brands
• Bring contracts/SOW signatures over the line before production begins, liaising directly with Legal department
• Serve as the CSM lead when assigned by the Director
• Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting
• Execute performance reports for all campaigns and make optimization recommendations
• Identify opportunities for partner growth and optimization with advertising networks, products, and partnerships
• Build client-facing status docs to keep track of all campaign details including: weekly agendas, meeting notes, timelines, social media calendars and production updates
• Participate in brainstorms with sales team to create unique custom campaigns, providing planning support for idea execution Lead the post-sale execution of brand partner programs including content creation, video and social content/distribution
• Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables
• Track and report on the results of partner campaigns and programs
• Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs
• Work with internal Production, Talent, and other teams to ensure campaign delivery and client satisfaction

EXPERIENCE/SKILLS:

• Team player that can easily adapt to working across different time zones
• Strong practical knowledge of advertising measurement tools, success metrics, and analytics utilization
• Extensive knowledge of social media platforms and campaign management
• Anticipating client needs; being proactive rather than reactive
• Solutions-oriented self-starter with a strong understanding of digital advertising processes on both the buying and selling side
• Positive attitude with exceptional client-facing skills
• Minimum 4 to 5 years of digital advertising support experience
• College degree preferred
• Excellent organizational, written, and verbal communication skills
• Proven experience working with cross-functional teams

WHAT WE OFFER:

Remote working: we operate a remote-first working model 🏠

Flexible working: we trust our team to own their time to balance work and life! ⏰

25 days vacation plus public holidays 🏖️

Paid Wellness Leave: if you’re unwell we offer up to 4 weeks sick leave at full pay 😌

Remote/Online onboarding: you will have regular catch ups with your manager and team during your onboarding (and after) to make sure that you're fully supported in your role 💻 👋

Your Development: we will support your professional growth via an annual personal training and development budget 🌱

Discretionary Bonus Scheme 💸

Employee Assistance Program to support your personal needs in and out of work 💚

Contributory pension scheme 📈

Private Medical Cover (if you’re based in the US) 🏥⚕️📄

A chance to be part of a fun, creative, supportive and diverse team 💫