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Senior Client Services Consultant
Company | MetLife |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-05-29 |
Posted at | 1 year ago |
Job Location: United States : New Jersey : Bridgewater
- Partners with Proposal Unit to research and respond to RFP questionnaires
- Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
- Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
- Comprehends competitors’ products, industry trends and legal developments impacting business
- Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
- Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
- Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
- Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
- Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
- General understanding of U.S. economy and employee benefits industry
- 8+ years of account management experience
- Excellent organizational, interpersonal, and communication skills, both written and verbal
- Proficient with Microsoft Office software
- Self-motivated to learn more about the business and is proactive in personal development
- 8+ years of equivalent experience within the insurance space
- Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
- Ability to balance client expectations with MetLife capabilities
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
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