Senior Client Services Consultant Jobs

Good communication skills to communicate with customers, support personnel, and management

Must also have at least 5 years of professional experience in the related field

Bachelor's degree or equivalent years of experience

Professional certification(s) required - Top Secret/SCI clearance with Full Scope Polygraph

Experience working with CM implementation and service-related work

Experience working in the support field and direct customer interactions

10+ years’ healthcare operations management experience; Patient Support Programs experience

10+ years’ experience in patient/hub services, pharmacy services, account management preferred

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Ensuring work is accomplished effectively by managing employee performance, workforce management and other resources

Client, vendor, and program partners relationship management

Established record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization

Knowledge of project management concepts and methodology. Able to participate in project planning sessions.

Bachelor’s degrees or equivalent experience in Healthcare IT Project Management preferred

Project Management Professional (PMP) or qualified by experience is useful

Familiarity and appropriate competent use of project management applications (ClickUp, MS Project, SmartSheet, etc.).

An understanding of Product Management and Development.

Experience in cloud-based software implementation, which may include end user training, and supporting implemented software systems.

Knowledge of project management concepts and methodology. Able to participate in project planning sessions.

Bachelor’s degrees or equivalent experience in Healthcare IT Project Management preferred

Project Management Professional (PMP) or qualified by experience is useful

Familiarity and appropriate competent use of project management applications (ClickUp, MS Project, SmartSheet, etc.).

An understanding of Product Management and Development.

Experience in cloud-based software implementation, which may include end user training, and supporting implemented software systems.

Demonstrated people and project management skills; experience running multiple projects at once

Previous experience in a Client Services or Deposit Management role, a plus

Excellent organizational and time management skills; attention to detail

Manage team workloads, prioritization, and work product

Manage project timelines, budgets,and deliverables for client implementations

Gather and define business requirements for new solutions implementations and/or existing client projects

Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships

Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels

Sound business judgment with established strategic and conceptual thinking and planning skills

Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives

Bachelor’s degree required; MBA preferred

4-5+ years experience in media planning/account management

Experience in building media plans and post-sale campaign execution

Extremely detail oriented with exceptional organizational skills

Knowledge of DFP and 3rd party tags

Internal job family level C5

Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll

Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery

3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred

Strong communication skills with the ability to connect effectively across all layers of the organization

Experience in healthcare staffing or operations for healthcare or clinical environments preferred

Assist PM in staff development, new staff orientation, and training

Demonstrated experience with technical and/or sales account management

Proactively identifies and solves complex problems that impact the management, relationship, and direction of the business.

Building and maintaining relationships with Senior Management, Product, Sales, and Account Management.

Establish and foster relationships with client and internal stakeholders at all levels of staff, senior and executive management

Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels

Leader and thought partner on cross-functional crisis management team as needed, often through crisis that has no precedent

Manage Partner profitability trends and identify areas for improvement

8+ years progressive experience in a Customer Success role within a corporate, agency consultancy capacity

Prior experience in a but utilities company a very strong plus

Analytical and process-oriented mindset with the skills to be a data-driven decision maker

Ability to manage influence through persuasion, negotiation, and consensus building

Computer Skills Needed to Perform this Job

Extensive knowledge of social media platforms and campaign management

Manage the distribution of client invoices and reports; assist finance team during billing and collection process

Partner with sellers to manage custom programs and make recommendations for optimizations

Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables

Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting

Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs

8+ years of account management experience

Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Essential Business Experience And Technical Skills

8+ years of equivalent experience within the insurance space

Excellent organizational, interpersonal, and communication skills, both written and verbal

General understanding of U.S. economy and employee benefits industry