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Help Desk Dispatcher Jobs

Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Manager (Dc Metro Area)
By PBG Consulting At Washington, DC, United States

Help Desk Manager Location: Hybrid, DMV area Key Responsibilities: Design, implement and operate an onsite IT Service Desk to support all sites. Manage the IT Service Desk to support 400 to 2000 ...

L2 Help Desk (Remote)
By DISYS At Pittsford, NY, United States
Experience supporting missioncritical systems by phone with remote login capabilities.
Integrator installation experience supporting competitive video management systems including IP cameras, DVR, and NVR systems from multiple manufacturers.
Attention to detail with excellent verbal and written communication skills (writing sample required).
Working knowledge of basic electronic devices, computers, and related software.
Familiarity or experience with troubleshooting techniques useful in diagnosing system software errors (will be tested).
Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewalls.
Self Help - Pirate Techs - Service Desk
By East Carolina University At ,
Preferred (Majors, Experience, GPA, etc.)
ITCS CLIENT ENGAGEMENT AND SUPPORT
Self Help - Pirate Techs - Service Desk
Student - Self-Help Campus Job
Quick Link for Direct Access
Help Desk Engineer Jobs
By City of Newport News At , Newport News, 23606 $56,612 - $66,457 a year

JOB DESCRIPTION HELP DESK ENGINEER INFORMATION TECHNOLOGY Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 NEWPORT NEWS, VA Phone: ...

Technical Help Desk (Emr/Ehr)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
Service Desk Dispatcher - Remote | Wfh
By Get It Recruit - Transportation At New York, NY, United States

Are you ready to embark on an exciting journey with a passionate team that's all about making technology work seamlessly for businesses? We're on the lookout for a talented Service Desk Dispatcher to ...

Itt Help Desk Coordinator
By NYC Careers At , Manhattan, 10023 $59,116 - $91,768 a year
Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
Follow standard operating procedures and policies as directed by management.
Annotate and monitor inquiries and service requests.
Follow call and email “scripts” when handling different topics and respond with updates in a timely manner.
Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
Maintain accurate documentation of communication on service requests and work orders performed.
Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Help Desk Engineer, Mid
By Booz Allen Hamilton At , Arlington, 22202 $49,800 - $102,000 a year
Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
4+ years of experience with working in a professional environment
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to provide excellent interpersonal interactions with executive clients
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Help Desk Coordinator Jobs
By City of Fort Myers, FL At , Fort Myers, 33901 $50,482 - $76,378 a year
Skill in time management and organization and prioritization.
NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.
Manage prioritization of service requests
Assign service requests to IT team based on area of responsibility, skill, and availability
Maintain knowledge base of problems and resolutions
Key resource to implementation IT service catalog offerings and defining associated workflows
Help Desk Manager Jobs
By Memphis Grizzlies At , Memphis, 38103
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Help Desk Engineer Jobs
By Kinect At , Philadelphia, 19142
Stay up to date with current technology trends, teaching strategies, and educational best practices.
Manage schoolwide applications used for student learning: Hapara, Clever, Branching Minds, Kickboard, Stemscopes, Zearn, Accessit.
Communicates with the Director, other department and division managers, and appropriate staff personnel in order to integrate goals and activities.
Provide classroom instructional support for teachers through co-teaching, modeling, providing feedback, co-planning, and developing resources.
Build awareness and generate enthusiasm for technology resources.
Assess and provide input for technology resource purchases based on teacher input.
I.t. Help Desk
By Island View Casino Resort At , Gulfport, 39501

The Help Desk's role is to provide first level I.T. help desk support to the organization's users, assisting them with hardware and software issues via phone, e-mail or in person. Identifies, ...

Help Desk Lead Jobs
By State of Arizona At , Phoenix, 85021, Az $43,981 - $79,200 a year
Effective time management, prioritization, and organizational skills
Knowledge, Skills & Abilities (KSAs):
Identify required resources and opportunities to improve efficiency, training need, scheduling and monitoring issues or resources reporting to management as appropriate
The principles and practices of the Administration and Management
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Program systems, operating procedures and service offerings
Help Desk Manager Jobs
By PRI Technology At Manhattan, NY, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Nyeis Help Desk Consultant
By NYC DEPARTMENT OF CORRECTION At , New York, 11101, Ny $47,418 - $69,462 a year
Proof of Education according to the education requirements of the civil service title.
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
Foia Disclosure Help Desk
By CGS Federal (Contact Government Services) At Washington, DC, United States
Monitor and administrate FOIA requests from receipt to production in an electronic case management system.
Support Implementation and Operations Management best practices.
Aid the FOIA development team in conceptualizing updates and upgrades that will enhance users' experience.
Identify and solve problems using analysis, experience, and judgment.
Use professional oral and written communication skills.
Manage day-to-day interactions with clients and internal CGS team.
Coordinator, Help Desk Jobs
By Atlanta Hawks At Atlanta, GA, United States
What we need from you: (Required Skills/Abilities)
Maintain hardware and software inventories. Audit existing equipment and make recommendations to constantly improve end user experience.
Assist Technical Help Desk Manager with special projects.
CompTIA A+, Microsoft MTA, or other industry certifications, preferred.
Strong written and verbal communication skills as well as the ability to work without close supervision are critical success factors.
Strong knowledge of and ability to support a Microsoft enterprise environment including Windows and Office applications.
Help Desk Supervisor Jobs
By Sentrillion At Sierra Vista, AZ, United States
Responsible for the day-to-day management of the help desk; reports directly to the Maintenance Operations Manager.
Provides subordinate technical training requirements to the Maintenance Operations Manager; uses the company training portal to track mandatory subordinate training requirements.
Monitor and report status of open Nationwide Operations Resource Management system (NORMS) tickets.
Manages equipment assigned to the help desk.
Schedules and coordinates help desk operations; creates, publishes and manages help desk schedules.
Manages resources supporting a 24/7/365 help desk support center.

Are you looking for a job that combines your customer service and technical skills? We are looking for a Help Desk Dispatcher to join our team! As a Help Desk Dispatcher, you will be responsible for providing technical support to our customers and resolving their inquiries in a timely manner. You will also be responsible for troubleshooting and resolving technical issues, as well as providing guidance and advice to our customers. If you are a customer service-oriented individual with excellent technical skills, then this is the perfect job for you!

Overview:

Help Desk Dispatchers are responsible for providing technical support to customers and resolving customer inquiries. They are the first point of contact for customers and are responsible for responding to customer inquiries, troubleshooting technical issues, and escalating complex issues to the appropriate personnel.

Detailed Job Description:

Help Desk Dispatchers are responsible for responding to customer inquiries, troubleshooting technical issues, and escalating complex issues to the appropriate personnel. They must be able to provide technical support to customers in a timely and professional manner. They must be able to accurately document customer inquiries and resolutions. They must be able to provide customer service and support in a friendly and professional manner.

What is Help Desk Dispatcher Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Ability to accurately document customer inquiries and resolutions
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Help Desk Dispatcher Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Help Desk Dispatcher Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software

What is Help Desk Dispatcher Job Experience?

• Previous experience in customer service or technical support
• Experience in a help desk environment

What is Help Desk Dispatcher Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot technical issues and escalate complex issues to the appropriate personnel
• Accurately document customer inquiries and resolutions
• Provide customer service and support in a friendly and professional manner
• Maintain customer records and update customer information as needed
• Monitor customer satisfaction and take appropriate action to ensure customer satisfaction