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Service Help Desk Support Tech Jobs

Self Help - Pirate Techs - Service Desk
By East Carolina University At ,
Preferred (Majors, Experience, GPA, etc.)
ITCS CLIENT ENGAGEMENT AND SUPPORT
Self Help - Pirate Techs - Service Desk
Student - Self-Help Campus Job
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H.i.s. Help Desk Tech.
By Oroville Hospital At , Oroville, 95966 $25.83 - $34.71 an hour
Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
Knowledge and experience of customer service practices
Inform management of recurring problems
Working knowledge of Windows operating system environments
Related experience and training in troubleshooting and providing help desk support
Help Desk Tech I
By Piedmont Virginia Community College At , $16.54 an hour
Documentation of efforts through the ticketing and inventory management systems.
Demonstrated experience working in a higher education environment.
Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
Demonstrated experience providing high-quality Customer Service.
Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems
Help Desk Customer Service Agent
By Liona Enterprises At Cincinnati, OH, United States
Application Support: Assist applicants with the application process for HUD programs, guiding them through the necessary steps and documentation requirements.
Previous experience in customer service, public service, or government agency operations is advantageous.
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a user-friendly manner.
Empathy, patience, and a customer-centric approach when dealing with individuals from diverse backgrounds and experiences.
Proficiency in general office practices
U.S. citizenship or legal authorization to work in the United States.
Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
Help Desk / Field Tech
By SundogIT, Inc. At DeKalb, IL, United States
Configure file, print and remote access services
Experience required with Windows desktop operating systems
Experience with routers and firewalls
Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
Working Knowledge of Wireless Technologies
Minimum 1 year experience – Cisco Switching, VLAN, Routing, Firewalling Support
Help Desk Service Specialist
By Laksan Technologies At Boise, ID, United States

1 - CYBER LIABILITY INSURANCE IS REQUIRED: To place any candidates in any ITS positions moving forward, vendors WILL BE REQUIRED to hold Cyber Liability insurance on top of what is currently required ...

Tech Help Desk Jobs
By Rang Technologies Inc At United States
12. Learning Management System Experience Beneficial.
14. Adherence to schedules (published in the Workforce Management application).
11. Experience at Institutions of Higher Education Beneficial.
Pay Rate: $15/hr. (W2 Without Benefits)
3. Relying on resources as trained (knowledge base, websites, support channels).
3. Strong Active Listening Skills.
Help Desk It Support Tech/Admin
By Computer Staff At , Bedford, Tx $18 - $26 an hour
Dealing with phone calls and communication with users needed support, use remote control service app to access user machines.
Working from support tickets in a helpdesk environment.
Windows 10 Pro in an Office 365 and Active Directory environment (Azure AD a plus)
PC support for upgrades, repairs, printer drivers & issues
Basic troubleshooting for Android or iOS phone end-user issues (Outlook, Settings, Configs).
Office 365, Windows, OneDrive, Active Directory
Tech Support - Help Desk (Entry Level)
By CDK Global At Salt Lake City, UT, United States
Have a positive attitude and can receive and offer constructive feedback
Any previous Customer Service experience
Experience operating computers, and learning new computer software
Experience taking notes and summarizing conversations
Associate Responsibilities and Job Functions:
Receive training and learn to master core principles of the Lightspeed Software
It Support/Service (Help Desk) Manager
By Denver Water At , Denver, 80204, Co $113,270 - $138,441 a year
Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.
Participate and/or take lead in incident management as required.
Minimum 8 of related work experience and 4 years of progressive leadership experience preferred.
CompTIA Security+, GIAC Security Essentials (GSEC) or relevant certifications preferred but not required.
Develop and manage annual operational team budgets including AV Equipment, printer equipment, computing devices, staffing and professional services.
This position has formal supervisory responsibilities over other employees.
Help Desk/Tech Support
By Retirement Clearinghouse At Charlotte, NC, United States
Offers a comprehensive benefits package from day one, and
Remote/hybrid work opportunities*-see below for additional information
Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
Analytical skills to identify and resolve matters of significance
Problem solving skills to troubleshoot various problems within varied environments
Superior interpersonal skills to interface with internal and external users, customers and vendors
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner
Pc Tech / Help Desk
By LOBEL FINANCIAL At Anaheim, CA, United States
Above average multi-tasking skills and abilities.
Excellent troubleshooting and problem solving skills and abilities.
Experience with remote support software (Screen Connect, RDP, VNC)
Minimum 2+ years IT support experience in Helpdesk/Technical support environment
Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred)
Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.

Are you looking for a job that allows you to use your technical skills to help people? We are looking for a Service Help Desk Support Tech to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing support for our products and services. If you have a passion for technology and helping people, this is the perfect job for you!

Overview Service Help Desk Support Tech is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description Service Help Desk Support Tech is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to communicate technical information to non-technical users. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Previous experience in a help desk or technical support role
• A+ certification or other technical certifications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or technical support role
• Experience troubleshooting and diagnosing technical issues
Job Responsibilities
• Respond to queries and provide technical assistance and support
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Isolate problems and determine and implement solutions
• Provide customer service and communicate technical information to non-technical users
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure their issues have been resolved