Junior It Help Desk - Windows

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required)
Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate will provide technical assistance and training to system users. Respond to users' request for assistance by phone or in person, generally handling routine technical issues while seeking guidance on more complex issues. Maintains helpdesk system and ensures technical support issues are escalated to appropriate level for resolution. Installs and modifies personal computer and associated network hardware and software and peripherals. Diagnoses hardware and software, and operator problems and takes remedial actions or recommends procedural changes. Loads and configures operating systems and applications. Assist with managing the helpdesk ticket queue on a daily basis; Answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. ~ Troubleshoot configuration issues, software installations, hardware repair (including inhouse repair or coordinating depot or warranty services) to support day-to‐day operations. ~ Test new hardware and software systems and packages prior to deployment. ~ Assist users with setting up common access cards (CACs) and troubleshoot common issues with signing/encrypting email, as well as accessing CAC enabled websites. ~ Ensure the rigorous application of cybersecurity policies, principles, and practices in the delivery of systems. Assist the cybersecurity system engineers, system administrators, and developers. Perform support to the user check‐in process, performing functions such as: account creation; processing new account paperwork; Work directly with hiring managers to ensure proper equipment and access. ~ Coordinate and resolve technical, scheduling, and delivery issues associated with technical refresh, asset tracking, and life‐cycle sustainment. ~ Manage and track all issued, reclaimed, removed, and relocated capital IT assets. ~ Compose instructional documentation and videos to provide end-users with step-by-step processes on the proper method to utilize specific hardware and software. ~ Complete market research and submit purchase requests for equipment needs. ~ Provides audio/visual (A/V) support and assistance with corporate and customer meetings. ~ Various projects and tasking as assigned. ~ 2+ years experience working in a customer facing technical support environment ~ A solid understanding of hardware, software, and network systems, including troubleshooting common technical issues ~ Ability to work flexible hours as necessary ~ Experience with Microsoft O365 Proficiency with Windows Operating Systems Proficiency with the Zendesk help desk system Clearance: The ability to obtain a Secret Clearance is required for this position. Travel : Occasional travel to the Dahlgren & Virginia Beach, Virginia offices.
S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success. We hire experienced, creative individuals who are passionate about what they do, and who benefit from the culture that we have created here. We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Impact: work on projects that directly support the defense of our nation. Serve: work for a company that supports its surrounding communities. Employee Owned: work with the best and help build YOUR company. Dress code: business casual. Food: we have a lot of food around here. Resources: excellent facilities, tools, and training opportunities to grow in your field. Professional development: employee-led interest groups for personal and professional development plus great training options Excellent working facilities and tools to get your job done Regular communication (“All-Hands”, “SimV Share”, “Imagineering Day”) to stay connected to SimV culture, stay abreast of what is happening in the company, and meet new faces while eating good food Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.