Sales Development Representative (Remote, East Coast, Usa)

As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the run-of-the-mill SDR role. Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to clients' needs, and discuss the impact of our technology with prospects and community members.

Responsibilities:

• Create and evolve customized email and social media strategies for outreach to prospects
• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills
• Build rapport and long-term relationships with users and community members
• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team

Requirements:

• Proven history of following through with goals and commitments
• Demonstration of success in a non-sales goal-oriented environment
• Located on the East Coast of the United States
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Quick learner, able to take initiative, excellent at problem solving
• Maintain a positive atitude in the face of criticism, rejection, or failure

• Would you be successful if you were part of our team?

• Will you love working here and be a positive influence on your fellow colleagues?

• Will you grow professionally and personally during your time here?