Saas Operations Analyst Jobs

SaaS Operations Analyst

Location: Remote, US

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges of infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role

We are forming a new capability to address the ongoing challenges with SaaS and are looking to quickly mature our operations and governance across all SaaS tools.

As a SaaS Operations Lead, you will have a hands-on role in leading the day-to-day SaaS Operations at HashiCorp. You will be experienced and capable of working collaboratively with all the relevant partnering teams such as IT, Procurement, FP&A, Security, and other business stakeholders to maintain and enhance the SaaS Portfolio as the source of truth for all SaaS tools. You will also collaborate with partnering teams to lead the efforts to operationalize the SaaS Lifecycle from Acquire to Retire by being involved in the Intake, Evaluation, Maintenance, Rationalization & Optimization activities. You will help lead and foster cross-communication & understanding among key stakeholders, as well as participate in ongoing strategic initiative planning. You will build, and deliver on a multi-year roadmap to mature the Software Asset lifecycle for The Company.

In this role you can expect to

• Recommend people, process, and technology improvements needed to mature the SaaS management program.
• Use tools effectively to track, monitor and keep a pulse on the SaaS Lifecycle.
• Implement structured frameworks to answer data driven questions.
• Design SaaS Ops frameworks and policies for the SaaS Lifecycle.
• Build strong rapport and work with cross-functional teams to support the overall SaaS Ops initiatives
• Understand scale & scope of SaaS Ops work, what dependencies, and key inputs are needed.
• Drive data quality, process and automation activities that improve process efficiencies.
• Exercise solid leadership skills combined with strong business acumen and in-depth analytical skills.
• Responsible for tracking/reporting out the Status, Progress, Roadblocks for the various initiatives.
• Provide a level of expertise into the input of processes such as user audits and software vetting needs.

You may be a good fit for our team if you have

• Knowledgeable in a variety of SaaS systems and experience with SaaS management systems.
• Experience on a Software Asset Management Team
• Adaptability, flexibility, and a willingness to work within changing priorities, including ad-hoc requests.
• Experience with SaaS licensing models
• An ability to handle change, ambiguity, decision-making, and deadlines in a structured fashion.
• 3+ years of Information Systems, experience in a fast-moving, agile environment in a high-growth company.
• Knowledge of the full lifecycle of SaaS applications
• Comfortable working with personnel at all levels of the organization.
• An ability to work with autonomy in a fast-paced environment, a strong sense of accountability, and a proven track record of driving results through both direct & indirect influence.
• Experience with SaaS discovery, and asset management tools
• Experience with vendor contracts such as MSAs, SOWs, order forms, etc.
• Strong attention to detail, goal-oriented, and the ability to effectively manage multiple activities and/or projects concurrently.
• An ability to take on initiatives without being prompted to do so.

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Life at HashiCorp

At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to [email protected]