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Retention Specialist (Remote) Jobs
Company | American Specialty Health |
Address | United States |
Employment type | PART_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Description
- Documents activity using the appropriate systems within CRM as needed.
- Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.
- Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.
- Provide follow-up to assigned fitness center resignations.
- Processes requests within specified turnaround times in support of Manager’s expectations.
- Participates in formal/informal training and team meetings and supports department by assisting on other special projects as directed.
- Maintains confidentiality of all fitness related records and files.
- Fitness Center retention and rate revision outreach.
- Interacts with individual fitness center to support retention initiatives.
- Provide follow-up to assigned rate revisions and collect fitness center data and report accurate information.
- Renegotiates fitness center reimbursement rates with fitness centers and assists with the analysis of rate increases from contracted fitness centers.
- Excellent computer skills to include Word, Outlook and Excel.
- Ability to work independently.
- Demonstrated ability to multitask and handle simultaneous requests requiring action from multiple sources (i.e. telephone, e-mail, direct interaction, etc.).
- Minimum 2 years’ experience in customer service, resolving complex issues.
- Must be flexible and be willing to perform wide range of responsibilities to meet departmental or company goals.
- Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.
- Ability to exercise strict confidentiality in all matters.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
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