Insurance Retention Specialist Jobs

Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).

Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.

Meet established productivity measures established by management team in support of the Agency performance.

A market competitive hourly rate depending on experience

Excellent verbal and written communication skills with the ability to make quick decisions.

A self starter with the ability to multi-task and learn new skills & technology quickly.

31514 - VNAI PFS Insurance & Auth

10-6:30p M-F/weekend and holiday rotation

Weekend and/or Holiday Scheduling Required

20 - CWA 1122 VNA RN & Clerical

Insurance Specialist | Kaleida Health

Proficient in using various computer applications and customer relationship management (CRM) software.

Issue Resolution: Identify and resolve customer concerns and issues in a timely and effective manner, ensuring a positive customer experience.

Customer Feedback: Gather and document customer feedback, providing valuable insights to improve our products, services, and overall customer experience.

Product Knowledge: Maintain a comprehensive understanding of our financial products and services to provide accurate and relevant information to clients.

Excellent verbal and written communication skills with a demonstrated ability to empathize and connect with clients.

Strong analytical and problem-solving skills to understand customer needs and provide effective solutions.

3+ years' experience in health care/managed care environment, preferably in a large physician practice or a combination of experience and education.

Excellent communication skills and ability to effectively communicate with various levels of management in a multi-disciplinary environment.

Bachelor’s degree in Accounting, Business, Finance or an equivalent combination of training and experience required

Knowledgeable in physician reimbursement and managed care claim payment issues.

1+ year of experience with complex refunds to insurance

Strong analytical skills with attention to detail.

1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)

Previous direct experience in email marketing

Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.

Other duties as assigned by manager

Benefits package for all eligible full-time employees (including medical, vision and dental).

Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)

Previous experience in sales, customer service, or other related fields

This is a Remote/Virtual Insurance Specialist position.

Present and sell insurance products and services to new and existing customers.

Contact potential clients that have requested coverage.

Resolve customer inquiries and complaints.

Ability to build rapport with clients

Required Education, Skills, & Experience

Preferred Education, Skills & Experience

Perform other necessary tasks as assigned by supervisor and other management.

Exhibit strong customer service skills to build and maintain internal and external relationships in order to best address client needs.

Ability to learn, understand, and work within specific compliance, client, and payer requirements

Willing and able to adapt to changes in work environment, procedures, priorities, and job duties

· Excellent communication and presentation skills

· Health Insurance Benefits Available

· Part Time 1-2 sales/wk: $500-$1K ($25-$50K/yr)

· Average 3-5 sales/wk: $1,500-$2,500 ($75-$125K/yr)

· Above Average 6-8 sales/wk: $3-4K ($150-$200K/yr)

We have agents averaging 12-15 sales a week!

Enter data and document patient notes in Epic, ARIES, SHARE or any other data management system.

Remind patients who are self-managed about medical and lab appointments.

Highschool diploma or GED with at least 3 year's related work experience.

1 year of experience in HIV/AIDS service

1 year of experience providing services amongst LGBTQ and minority/underserved communities.

Conduct retention activities that include, but are not limited to outreach calls, mailing letters, visiting homeless encampments, and patient homes.

Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.

Processes requests within specified turnaround times in support of Manager’s expectations.

Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.

Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.

Minimum 2 years’ experience in customer service, resolving complex issues.

Excellent computer skills to include Word, Outlook and Excel.

Top 100 Critical Access Hospital

Discover a Career of Faith and Healing:

A Career that You Will Love:

A Chance to Make a Difference:

Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.

Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.

Excellent verbal and written communication skills

Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

Be the voice of the customer and a customer advocate to the leadership team

Log the customers reasons for calling and resolution taken using our Retention Recommender.

Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.

Prior Consumer DCRIS, CAMS, and Wincare experience is required, at this time.

Excellent verbal and written communication skills

Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

Be the voice of the customer and a customer advocate to the leadership team

Log the customers reasons for calling and resolution taken using our Retention Recommender.

You have experience in account management, sales, advertising, or small business (preferred)

You have excellent time management and organizational skills with the ability to track and complete numerous details

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You have a Bachelor's Degree or 3+ years of relevant client facing experience

You have experience retaining and upselling clients (strongly preferred)

You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support

Verify insurance eligibility and benefits for scheduled services or service being provided

Shared Services Center - Sarasota

Location SARASOTA, FL (Shared Services Center - Sarasota)Full Time

Location SARASOTA, FL (Shared Services Center - Sarasota)

Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or other related healthcare, business, or science field preferred

Develops and implements strategic initiatives, programs, and processes for engaging and retaining diverse nursing & patient care talent

Initiates and maintains relationships with School of Nursing programs/affiliations and conducts onsite and/or virtual visits

Designs and deploys campaigns in marketing platforms in collaboration with HR communications

Establishes and maintains robust reporting models to track retention and engagement metrics, root cause analysis and trends

Actively participates in task forces, committees, and represents senior leadership or any of their areas of responsibility on multidisciplinary teams

Demonstrate advanced insurance and product knowledge with a high level of technical skills

Demonstrate effective use of time management

Achieve insurance and membership save goals and other performance expectations as defined by management

Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment

Demonstrate strong skills in the use of PC applications such as Microsoft Office

College-level coursework, certification, or equivalent (i.e., continuous learning)

19. Communicates problems hindering workflow to management in a timely manner.

3. Contacts insurance company or employer to determine eligibility and benefits for requested services.

7. Documents referrals/authorization/certification numbers in the EPIC system.

10. Maintains current knowledge of major payment provisions and regulations.

1. Excellent oral and written communication skills.

2. Basic knowledge of medical terminology.

19. Communicates problems hindering workflow to management in a timely manner.

3. Contacts insurance company or employer to determine eligibility and benefits for requested services

7. Documents referrals/authorization/certification numbers in the EPIC system

10. Maintains current knowledge of major payor payment provisions and regulations

1. Excellent oral and written communication skills

2. Basic knowledge of medical terminology preferred

1 year of account and/or vendor management experience

Raise internal or member concerns with management as necessary.

Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.

Communicate project requirements, status, open issues, and timeline to all team members.

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Strong written and verbal communication and presentation skills.