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Customer Retention Specialist Jobs

Insurance Retention Specialist Jobs
By AAA Club Alliance At , Remote
Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).
Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.
Meet established productivity measures established by management team in support of the Agency performance.
A market competitive hourly rate depending on experience
Excellent verbal and written communication skills with the ability to make quick decisions.
A self starter with the ability to multi-task and learn new skills & technology quickly.
Client Retention Specialist Jobs
By Beyond Finance At United States
Proficient in using various computer applications and customer relationship management (CRM) software.
Issue Resolution: Identify and resolve customer concerns and issues in a timely and effective manner, ensuring a positive customer experience.
Customer Feedback: Gather and document customer feedback, providing valuable insights to improve our products, services, and overall customer experience.
Product Knowledge: Maintain a comprehensive understanding of our financial products and services to provide accurate and relevant information to clients.
Excellent verbal and written communication skills with a demonstrated ability to empathize and connect with clients.
Strong analytical and problem-solving skills to understand customer needs and provide effective solutions.
Retention Specialist Jobs
By Saks Fifth Avenue At New York City Metropolitan Area, United States
1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)
Previous direct experience in email marketing
Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.
Other duties as assigned by manager
Benefits package for all eligible full-time employees (including medical, vision and dental).
Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)
Customer Acquisition & Retention Senior Manager
By No7 Beauty Company At New York City Metropolitan Area, United States
· Manage and develop strategy for loyalty program to enhance experience / maximize customer retention
· Ability to interact face to face with Senior Management, Cross Functional, and International colleagues
Customer Acquisition & Retention Senior Manager
· 5 to 7 years relevant experience in performance media and digital marketing
· Demonstrates interpersonal communication, customer service and analytical skills
What we can offer you:
Customer Retention Coordinator Jobs
By Briogeo Hair Care At United States
● Strong project management skills are a must
● Oversee the project management of updated email and SMS journeys for brand refresh.
● Management of website pop ups
● Manage review and approval process for email content
● Minimum one (1) year of experience with email marketing experience
● Can-do, entrepreneurial spirit, problem-solving skills and ready to take on a challenge
Patient Retention Specialist Jobs
By One Community Health Sacramento At Sacramento, CA, United States
Enter data and document patient notes in Epic, ARIES, SHARE or any other data management system.
Remind patients who are self-managed about medical and lab appointments.
Highschool diploma or GED with at least 3 year's related work experience.
1 year of experience in HIV/AIDS service
1 year of experience providing services amongst LGBTQ and minority/underserved communities.
Conduct retention activities that include, but are not limited to outreach calls, mailing letters, visiting homeless encampments, and patient homes.
Customer Retention Specialist - $600 Signing Bonus - Remote Work Opportunities Are Available. ($16.00 / Hour)
By Talentify.io At United States
1+ years of experience supporting recipients to improve their effectiveness and quality of program operations and management systems.
1+ years of experience providing technical assistance that includes working with governing bodies, management teams, and program staff.
Support recipients in improving program oversight and management in areas of concern identified through the Regional Office oversight processes.
Develop and provide effective presentations and training in areas related to program management and fiscal operations.
1+ years of experience assisting organizations to address compliance issues.
Reasonable accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.
Customer Retention Specialist Jobs
By Trupanion At Seattle, WA, United States
1+ year of successful Customer Retention experience in a fast-paced call center
1+ year of customer service experience
Experience using and learning complex computer systems
Full medical, dental, and vision benefits at no cost to the employee
Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
Svp, Customer Retention Jobs
By Optimum At New York, NY, United States
BPO management experience including experience across multiple channels such as inbound, outbound, chat and email
Minimum fifteen years’ experience in Retention or Customer Operations environment
Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred
Experience developing segmentation strategies, customer lifecycle and loyalty programs
Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention
Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives
Retention Specialist (Remote) Jobs
By American Specialty Health At United States
Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.
Processes requests within specified turnaround times in support of Manager’s expectations.
Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.
Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.
Minimum 2 years’ experience in customer service, resolving complex issues.
Excellent computer skills to include Word, Outlook and Excel.
Customer Retention & Loyalty Specialist (Monday To Friday 7:00Am To 4:00Pm)
By Glidewell Dental At Irvine, CA, United States
Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention.
Drives a customer full lifecycle management approach to retention.
Performs other related duties and projects as business needs require at direction of management.
Maintains a working knowledge of Glidewell products and services offered.
Manages accounts for escalated and at-risk customers. Handles technical queries by problem solving with the customer and utilizing company resources.
Manages top accounts for assigned product line.
Consumer Retention Specialist (Remote)
By Windstream Communications At , , Ga
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.
Consumer Retention Specialist (Remote)
By Windstream Communications At , Remote
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is required, at this time.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.
Account Manager - Retention Specialist
By Yelp At , Remote $50,000 a year
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You have experience retaining and upselling clients (strongly preferred)
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
Nursing Retention Specialist Jobs
By Texas Children's Hospital At , Houston, 77001, Tx
Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or other related healthcare, business, or science field preferred
Develops and implements strategic initiatives, programs, and processes for engaging and retaining diverse nursing & patient care talent
Initiates and maintains relationships with School of Nursing programs/affiliations and conducts onsite and/or virtual visits
Designs and deploys campaigns in marketing platforms in collaboration with HR communications
Establishes and maintains robust reporting models to track retention and engagement metrics, root cause analysis and trends
Actively participates in task forces, committees, and represents senior leadership or any of their areas of responsibility on multidisciplinary teams
Customer Onboarding And Retention Team Lead
By Progress Residential® At United States
Previous property management experience in either the single family or multi-family rental industry
Proficiency in Yardi is required with 3-5 years previous work experience in property management using Yardi and Salesforce
Working knowledge of MS Word and Excel with the ability to perform basic/moderate formulas in Excel
Strong organizational skills with exceptional attention to detail
Excellent oral and written communication skills
We offer competitive compensation, including a performance-based bonus.
Customer Retention Director Jobs
By United Gaming, LLC. At Atlanta, GA, United States
Create data management plan for annual location contract expirations and develop strategies for ensuring timely renewal
Other duties and responsibilities as assigned
Deep experience in liaising with other internal departments
Minimum 7 - 10 years’ experience developing, managing and optimizing programs
Evaluate unanticipated renewal challenges to determine most effective solution
Provide periodic reporting to CEO and other Company stakeholders
Customer Retention Specialist - $600 Signing Bonus - Remote Work Opportunities Are Available.
By Gannett | USA TODAY NETWORK At United States
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Maintain professional working relationship with internal and external customers, customer service management and colleagues.
Work within agreed daily ad hoc responsibilities, striving to exceed customer expectations wherever possible.
Knowledge of effective negotiation techniques used to quickly resolve escalated customer issues.
Demonstrate the ability to diffuse situations, utilize effective negotiation skills, and bring the customer issue to closure.
Ability to prioritize work, manage time effectively, and work successfully in a fast paced, multi-faceted environment.
Retention Specialist Jobs
By CVS Health At , , Fl $43,700 - $100,000 a year
1 year of account and/or vendor management experience
Raise internal or member concerns with management as necessary.
Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
Communicate project requirements, status, open issues, and timeline to all team members.
Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).
Strong written and verbal communication and presentation skills.
Retention Specialist Jobs
By CVS Health At Florida, United States
1 year of account and/or vendor management experience
Raise internal or member concerns with management as necessary.
Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
Communicate project requirements, status, open issues, and timeline to all team members.
Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).
Strong written and verbal communication and presentation skills.

Are you looking for a job that allows you to make a real difference in customer satisfaction? We are looking for a Customer Retention Specialist to join our team and help us keep our customers happy and loyal. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Retention Specialist is responsible for maintaining customer relationships and ensuring customer satisfaction. They are responsible for identifying customer needs and providing solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention.

Detailed Job Description:

A Customer Retention Specialist is responsible for managing customer relationships and ensuring customer satisfaction. They must be able to identify customer needs and provide solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention. They must be able to communicate effectively with customers and provide excellent customer service. They must be able to identify customer issues and provide solutions to resolve them. They must be able to develop and implement customer retention strategies.

What is Customer Retention Specialist Job Skills Required?

• Excellent customer service and communication skills
• Analytical and problem-solving skills
• Ability to identify customer needs and provide solutions
• Ability to analyze customer data and identify trends
• Ability to develop and implement customer retention strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Customer Retention Specialist Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service principles and practices

What is Customer Retention Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer retention strategies
• Knowledge of customer data analysis

What is Customer Retention Specialist Job Experience?

• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Experience developing and implementing customer retention strategies

What is Customer Retention Specialist Job Responsibilities?

• Identify customer needs and provide solutions to retain customers
• Analyze customer data and identify trends
• Develop and implement customer retention strategies
• Communicate effectively with customers and provide excellent customer service
• Identify customer issues and provide solutions to resolve them
• Monitor customer satisfaction and make recommendations for improvement