Customer Retention Specialist - $600 Signing Bonus - Remote Work Opportunities Are Available. ($16.00 / Hour)

Prospective candidates will have the opportunity to work with a leading organization in the field of Head Start Training and Technical Assistance. The employer is committed to providing a collaborative and inclusive work environment that fosters professional growth and development.

Job Responsibilities

• Identify areas of noncompliance and deficiencies, and work with recipients to develop and implement a Quality Improvement Plan.
• Provide high-quality training and technical assistance to Head Start and Early Head Start programs to ensure compliance with Head Start Performance Standards and applicable Federal regulations.
• Support recipients in improving program oversight and management in areas of concern identified through the Regional Office oversight processes.
• Coordinate with Early Childhood, Family Engagement, Health, and System Specialists to ensure effective integration of management systems TTA that supports improvements to education, family services, and health services.
• Develop and provide effective presentations and training in areas related to program management and fiscal operations.

Basic Qualifications

• 1+ years of experience providing technical assistance that includes working with governing bodies, management teams, and program staff.
• 5+ years of experience related to program and/or organizational management and/or fiscal operations with HS/EHS programs and the development and implementation of comprehensive management systems.
• 1+ years of experience supporting recipients to improve their effectiveness and quality of program operations and management systems.
• 1+ years of experience assisting organizations to address compliance issues.
• A minimum of a BA or BS Degree from an accredited university or college.

Preferred Skills

• Fiscal expertise in areas such as budgeting, multiple funding sources, applicable uniform guidance regulations, Head Start specific audits, and the fiscal role of the governing body.

Additional Information

• All information provided by the candidate will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
• Employer is an equal opportunity employer committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status.
• Reasonable accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

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