Customer Support Specialist-Part-Time Jobs

The Company:

3DR Labs is the largest, most respected 3D medical imaging post-processing lab in the nation. If you’re new to the lingo, think about a time when you or someone you know got an MRI or CT scan. Someone inside the hospital may have taken that image and used software to adjust and improve the quality of the image, so that medical professionals could make better decisions about treatment. That is what we do. Our Radiologic Technologists receive images from hospitals all over the country and complete the post-processing tasks quickly, accurately, and in a way that protects the health information of the patient and client.

Visit us online at https://3drlabs.com/ or www.accumen.com to learn more about us.

Customer Support Specialist-Part-time (20 hours per week: 10a – 8p (Saturday/Sunday)

Job Summary:

The Customer Support Specialist is primarily responsible for creating continuity between 3DR Labs’ customers and the floor techs completing the post-processing of cases. Our customers are hospitals that send us images for evaluation and processing. Similar to a call center/contact center role, responsibilities include order entry, customer follow-up, order delivery notification, and communication with the technical staff regarding customer calls. Customer Support Specialist has a strong commitment to exceptional customer service and continuously works to streamline processes within the department. The Customer Support Specialist works directly with other departments to support 3DR’s goal of excellent patient care.

Essential Duties/Responsibilities:

• Notify customers upon case completion.
• Ensure that appropriate actions are taken to resolve customer problems and concerns.
• Champion of teamwork.
• Create positive patient outcomes by correctly entering orders, including review of patient history, image count, and setting correct protocols.
• Independently complete job duties with minimal errors.
• Communicate with customers via telephone, fax, or e-mail with high professionalism. Provide outstanding, world-class customer service to our supported customers.
• All other duties as assigned.
• Dedication to profoundly impacting patient care.
• Maximize efficiency for how orders move through the process by ensuring the first patient in is the first patient out (we train you to use the one-piece-flow methodology).
• Use expertise and show initiative to answer inquiries, resolve problems or forward to the appropriate staff.

Required Skills/Abilities:

• Excellent interpersonal and communication skills. Demonstrated professional demeanor speaking with colleagues, peers, and team members at every level of the organization.
• Excellent organizational, analytical, and problem-solving skills.
• This position may involve working non-traditional hours including evenings and weekends and occasional holidays to ensure continuation of operations.
• Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a high-volume department.
• Ability to be self-motivated and work independently in a remote work environment, as well as in a team environment. We use specific metrics that will demonstrate how you are spending your time in a remote setting.
• Service-oriented and able to resolve customer grievances.
• Flexibility to adapt to changing situations and the ability to prioritize tasks according to objectives.

Desired Education and Experience:

• Microsoft Office and computer navigation skills required.
• Basic use of office equipment (phone, computer, fax) required.
• Knowledge of medical terminology preferred.
• Customer service/call center work experience preferred.
• High school diploma or equivalent.

Physical Requirements:

• Ability to maintain considerable concentration with frequent time pressures and occasional interruptions.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to maintain visual attention for considerable lengths of time.

Accumen/3DR Labs is a rapidly growing healthcare services & technology company, and we welcome and encourage all qualified applicants to apply. However, currently, we do not offer employment to applicants whose primary residences are in the following geographic locations: California, Colorado, Connecticut, Maryland, New York, Nevada, Rhode Island, Washington, Jersey Cit N.J., Cincinnati, OH and Toledo, OH.

EEO

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment.