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Customer Care Channel Sales Agent - Part-Time
Company | GoPro |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Computers and Electronics Manufacturing |
Expires | 2023-08-12 |
Posted at | 9 months ago |
About Us:
- Absorb valuable company information such as product knowledge, consumer trends, and the overall history & goals of the company to be able to authentically represent our brand, growing revenue while contributing to your professional and personal growth
- Foster and cultivate GoPro values and conventions
- Represent the GoPro brand with integrity, professionalism, and courtesy, handling the customer inquiries with an exciting, friendly, and inviting tone
- Be comfortable sharing the benefits of, and selling, the GoPro subscription and related ecosystem offerings
- Provide suggestions for ongoing improvement of product, operational, and sales training tools as part of your mission to help our company improve
- Work one on one with customers, asking questions and listening carefully, to learn their needs and wants in to put together appropriate product recommendations that will best meet their needs
- Perform other duties as required/assigned by manager
- Deliver on KPI targets for lead generation, traffic, conversion, and average order value, etc.
- Current GoPro camera owner and avid fan
- An upbeat attitude that matches and improves the environment for other co-workers
- 1+ year work experience selling durable goods in a call center setting, preferably selling electronics at premium price points with an eCommerce brand
- Excellent oral communication skills that promote transparency and trust
- Experience working remotely
- Multi-tasking ability in fast-paced environment
- Highly dependable and always willing to go beyond expectations and exceed standards
- Experience using online communication tools (i.e., Slack, Skype), CRM applications and other relevant tools
- Operational reporting experience
- Excel knowledge and experience
- Experience with Salesforce and NetSuite platforms
- Team management/supervisory experience
- Experience with chat sales
- Experience in mid-sized or specialty retail
- Discounted employee stock purchase plan (ESPP)
- LiveHealthy monthly wellness reimbursement
- Access to Mental Health and Family Planning resources
- Flexible work arrangements
- Get your very own GoPro camera + gear
- Professional + personal development opportunities, i.e. LinkedIn Learning,
- Pre-tax and Roth 401(k) options
- Innovative remote-friendly wellness classes and events
- Opportunities to get involved in the causes that you care about (annual camera donation + volunteer events)
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